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Indigenous Housing Solutions Specialist, Northern territories

Sector: Client Solutions 

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Salary Range: $76087.66 to $95109.58

Position Status: Permanent Full Time 

 
We’re not your typical government agency
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
 
Experience a Results-Only Work Environment™ (ROWE™)
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.
 
 

This position reports to the Client Relationships and Operations team in our Office of the SVP, Client Solutions sector. This sector collaborates with our partners to solve housing affordability challenges.

 

About the role
We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. You will provide effective management of the delivery of business activities, including federal funding and programs, and other CMHC initiatives and represent CMHC in Government-to-Government relationships. You will provides effective expertise and guidance on a range of housing strategies in support of key clients and their portfolios, including delivery of cross-functional services and initiatives to advance housing outcomes. You will apply sound risk assessment of applications when making funding decisions, including conducting a financial analysis of the housing proponent, assessing market conditions, analyzing the financial, operational performance of the property and determining adequate security. This will help us make housing affordable for everyone in Canada.
 

What you will need
• Undergraduate degree in a related field, such as business administration, finance or commerce.
• Minimum of five years of relevant experience in project development and client relations related to social housing and property management.
• Experience working with clients in Indigenous communities or the North.
• Comprehensive understanding of Indigenous and Inuit housing and awareness of social, economic and political trends affecting the provision of housing.
• Solid knowledge of housing finance, planning, delivery, administration, portfolio management and project maintenance systems, and ability to analyze, reason and work within complex frameworks.
• Knowledge of CMHC housing programs and services available to develop affordable housing for Indigenous Canadians and in the North.
• Superior oral and written communication skills, along with excellent negotiation and presentation skills to deliver complex information to a variety of audiences.
• Demonstrated relationship management abilities and negotiation skills, including persuasive discussions and presentations to small and large groups of senior officials.
• Political and cultural sensitivity, specifically possess a solid knowledge of Indigenous culture and traditions.
• Demonstrated ability to identify and foster key partnership relations that will facilitate the achievement of improvement objectives.
• A valid driver’s license, as this position requires some travel, including site visits.
• Travel is required throughout assigned region by road and plane.

 

Additional Assets (if applicable)
• Strong financial acumen to navigate complex projects involving financial and risk analysis.
• Specialists have financial signing authority to approve projects with large net loan amounts. This involves review and analysis (underwriting and risk analysis) and potentially has significant financial impact on the corporation.


What you will be doing

 

Strategic Advice and Guidance
• Develops and implements a client relations management plan. Executes initiatives and funding, and influences and guides housing strategies for client groups within their portfolio and institutions in order to achieve long-term outcomes.
• Provides business intelligence, advice and guidance to clients and/or senior management to resolve complex and sensitive issues; including the provision of training and coaching to internal and/or external clients.
• Develops transformational housing strategies (local and regional) with client stakeholders that leverages the breadth of products and services available to support long-term housing outcomes.
• Provides regular guidance and interpretation to address policy and operational issues and program improvements. Works to resolve contentious and complex housing issues directly with stakeholder leadership, bringing in additional internal and external support as necessary.
• Influences Housing Policy based on in-depth knowledge of clients and market.

 

Strategic Advice and Guidance
• Develops and implements a client relations management plan. Executes initiatives and funding, and influences and guides housing strategies for client groups within their portfolio and institutions in order to achieve long-term outcomes.
• Provides business intelligence, advice and guidance to clients and/or senior management to resolve complex and sensitive issues; including the provision of training and coaching to internal and/or external clients.
• Develops transformational housing strategies (local and regional) with client stakeholders that leverages the breadth of products and services available to support long-term housing outcomes.
• Provides regular guidance and interpretation to address policy and operational issues and program improvements. Works to resolve contentious and complex housing issues directly with stakeholder leadership, bringing in additional internal and external support as necessary.
• Influences Housing Policy based on in-depth knowledge of clients and market.

 

Relationship Management
• Serves as the lead representative for various levels of government and client stakeholders on behalf of CMHC.
• Creates and maintains relationships with key clients. Fosters and nurtures high quality relationships with internal and external stakeholders to develop a strong understanding of the business environment and gathers/shares intelligence.
• Works with clients to develops strategic program recommendations for a portfolio of clients, based on a deep and thorough understanding of their needs.
• Proactively identifies opportunities and initiatives aligned with client needs.
• Negotiates, builds relationships and strategizes with stakeholder leadership.
• Discusses, negotiates and defends funding decisions with various levels of stakeholders and clients. Maintain positive and proactive communications, despite challenges, in order to instill the highest level of trust and confidence in CMHC as well as to demonstrate CMHC’s ability to be supportive of housing needs.
• Generates awareness of corporate-wide products and services available from the federal government and CMHC that contribute to housing solutions

 

Analysis, Development and Continuous Improvement
• Identifies need and responds with the delivery of skills development products and tools. Encourages the proactive sharing of information to build a cohesive awareness and understanding of client and participant compliance issues and associated risks.
• Engages with other CMHC business lines to resolve complex or sensitive issues and promotes innovation. Analyzes client needs to inform management on the way forward and continuous improvement opportunities.
• Broadens effective business relationships with relevant industry associations and networks on a continuous basis. Negotiates and implements continuous improvements to products and tools based on the assessment of their impact.
• Analyzes and reports on client satisfaction through the administration of client satisfaction surveys and business performance analyses, and through monitoring market trends and other key indicators of the operating environment.
• Analyzes and deploys tactics and strategies on an individual and/or grouped community basis to improve risk performance and financial viability.

 

People Leadership (Human Relations Skills)
• Understanding, influencing and/or serving people are important considerations in causing actions or acceptance by others.

 

Does this sound like you?
Click the “apply now” button and create an account (it should take about 30 seconds). We’re excited to hear from you! 

 

Posting closing date: September 25, 2020 @ 11:59 pm EST (Note, the competition may remain active until filled)

 

Job Requisition ID: 4989  

Primary Location: YellowknifeNorthwest Territories  

Other Location(s): Iqaluit, Whitehorse, or other locations with access to NWT or Nunavut 

Security Requirement: Reliability Status 

Travel Requirement: Frequent 

 

We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
 
Diversity
CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
 
*If selected for an interview or testing, please advise us if you require an accommodation.

Learn more below about CMHC and how we help Canadians meet their housing needs.