Share this Job

At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Account Representative, Client Relations


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eliminate racism and embed equity into our culture, processes, programs, and policies so that they reflect the lived experiences of all Canadians.

Join the Client Solution Team, where our partners view CMHC as the catalyst for solving housing affordability challenges. You will establish and maintain strong business relationships with internal and external clients and/or industry stakeholders and identify opportunities for stronger partnerships with CMHC. You will provide advice and information transfer to clients including training on products, policies and tools to help strengthen their business. You will work with clients to address risk management and compliance matters, guide, review and inform recommendations on how best to resolve client issues and effectively communicate tactics to realize program and/or initiative goals.


• Developing and maintaining strong ties and long-term relationships with financial institution partners and recognize business opportunities.
• Analyzing and synthesizing a wide variety of information, such as volume reports, client activity profiles and market analysis data, to develop and execute sales strategies to promote CMHC mortgage loan insurance within a portfolio of Financial Institution clients
• Managing the relationship with clients in your portfolio, including business volumes, client activity profile, lender retention, lender usage of CMHC’s emili interface software, and increased visibility through planned client visits, training programs and business development initiatives.
• Delivering presentations and training at client events and participating in training and information activities as part of strategic client support.
• Managing your assigned portfolio, including the budget and other resources, to ensure optimum client service and efficiency.
• Acting effectively by teaming up with the other members of the Client Relationship management team.

Minimum Qualifications
• Post-secondary education in relevant field such as Sales, Marketing, Business
• Minimum of five years experience in the financial services industry.
• In-depth knowledge of mortgage lending activities, in particular CMHC's mortgage loan insurance products and services for owner-occupied, multi-family dwellings, and the National Housing Strategy.
• Excellent marketing and business development skills, with a flair for delivering effective group presentations and training.
• Ability to build and maintain client relationships and recognize business opportunities.


Preferred Qualifications
• Strong knowledge of mortgage underwriting

Posting closing date: Note, the competition may remain active until filled.


CMHC values diverse backgrounds and experience and welcomes non-Canadians who are eligible to work in Canada to apply!


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.


Job Requisition ID: 5345  

Travel Requirement: Occasional 

Office Location: Vancouver (BC)

Other Location(s):