Share this Job

Account Representative, Client Relations (Vancouver Island)

Job Requisition ID: 8546  

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Starting Base Salary: 66642.22 

Position Status: Permanent Full Time 

Travel Requirement: Frequent 

Office Location: Vancouver (BC)


At CMHC, we trust you to get the job done. We empower our employees to be fully autonomous and accountable in achieving their results. Employees focus on how they achieve results rather than when and where they choose to work.


Here are some of the reasons why we were chosen as one of Canada's top employers:

  • Enjoy 5 weeks of vacation;
  • An annual individual performance bonus;
  • Defined benefit pension plan;
  • Comprehensive group insurance to support your well-being from day one;
  • Access to a catalogue of courses for individual learning;
  • An inclusive workplace culture and environment with multiple Employee Resource Groups and much more!


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eradicate racism and advance equity within CMHC and the housing system.

Join the Client Solution Team where our partners view CMHC as the catalyst for solving housing affordability challenges. You will establish and maintain strong business relationships with internal and external clients and/or industry stakeholders and identify opportunities for stronger partnerships with CMHC. You will provide advice and information transfer to clients including training on products, policies and tools to help strengthen their business. You will work with clients to address risk management and compliance matters, guide, review and inform recommendations on how best to resolve client issues and effectively communicate tactics to realize program and/or initiative goals. 


The successful candidate will be responsible for Vancouver Island.  Ideally, the candidate will reside in this region.



  • Developing and maintaining strong ties and long-term relationships with financial institution partners and recognize business opportunities.
  • Analyzing and synthesizing a wide variety of information, such as volume reports, client activity profiles and market analysis data, to develop and execute sales strategies to promote CMHC mortgage loan insurance within a portfolio of Financial Institution clients.
  • Managing the relationship with clients in your portfolio, including business volumes, client activity profile, lender retention, lender usage of CMHC’s emili interface software, and increased visibility through planned client visits, training programs and business development initiatives.
  • Delivering presentations and training both virtually and at client events and participating in training and information activities as part of strategic client support.
  • Managing your assigned portfolio, including the budget and other resources, to ensure optimum client service and efficiency.
  • Acting effectively by working in collaboration with the other members of the Client Relationship management team.

Minimum Qualifications:


  • Post-secondary education in relevant field such as Sales, Marketing, Business .
  • Minimum of five years’ experience in the financial services industry.
  • In-depth knowledge of mortgage lending activities, in particular CMHC's mortgage loan insurance products and services for owner-occupied, multi-family dwellings, and the National Housing Strategy.
  • Excellent oral and written communication skills.
  • Excellent marketing and business development skills, with a flair for delivering effective group presentations and training.
  • Ability to build and maintain client relationships and recognize business opportunities.
  • Travel will be required.


Preferred Qualifications:


  • Knowledge of underwriting. 



Posting closing date: Note, the competition may remain active until filled.







On June 14, 2022, the Government of Canada announced that as of June 20, 2022, it will suspend vaccination requirements for federal government employees.  This decision followed a review of the current public health situation, including the evolution of the virus and vaccination rates in Canada. As a result, and consistent with the Government of Canada decision, CMHC has suspended its Vaccination Policy, effective June 20, 2022.  


As a result, at this time, CMHC does not require employees to be fully vaccinated as a condition of employment.  CMHC will continue to monitor the public health situation and may at any time make adjustments and adopt or reintroduce measures, including mandatory vaccination, attestation and verification requirements. Any such vaccination measures, as updated from time to time, shall form a term and condition of your employment at CMHC.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our aspiration.
We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.
We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.