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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Account Manager, Client Relations (Vancouver)

Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eradicate racism and advance equity within CMHC and the housing system.


Join the Client Solution Team, where our partners view CMHC as the catalyst for solving housing affordability challenges. We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. In this exceptional opportunity to become a member of the Client Relationship Management team, you will promote CMHC services, mortgage loan insurance and Multi Unit Residential among key clients, while building and maintaining positive business relationships in an assigned portfolio and help us make housing affordable for everyone in Canada.


• Developing and adjusting a plan for communications, relations and activities with key Multi-unit clients. These clients may include Lenders, Brokers, as well as other key industry stakeholders.
• Working closely with the Financial Institution Client Solutions Leadership team including the National Key Account Management team, to take a lead role in developing Multi-Unit and Home Owner client  strategies while communicating the implementation tactics of these strategies within the region.
• Working closely with multi operations to deliver a seamless client experience.
• Conceiving and communicating the tactical plan based on the needs and volumes of the client while maintaining relations with key decision makers to ensure that CMHC’s business objectives are met.
• Playing a lead role in managing and enhancing the relationship between CMHC and key Financial Institutions Lenders.
• Identifying, customizing, and delivering appropriate presentations and training to maximize product knowledge and improve application quality.
• Managing client expectations with regards to declined  and/or escalated applications by providing exceptional messaging to the lender.
• Playing a lead role in developing, delivering and evaluating the results of the  Financial Institutions business plan.
• Keeping the Corporation informed about the directions, trends, strategies, initiatives, specific operations and movements within the industry.
• Maintaining a strong network of industry contacts.
• Collaborating with other members of the Client Relations team and the multi operation team. 


Minimum Qualifications:
• Knowledge of the mortgage initiation industry, particularly CMHC mortgage loan products and services. Having strong Multi unit business knowledge and experience is an asset.
• Excellent marketing and business development skills, with a flair for delivering effective group presentations and training.
• Well-developed client focus skills that demonstrate an ability to assess client needs, develop services to meet those needs and follow-up to ensure results.
• Demonstrated ability developing and maintaining strategic relationships with key clients (internal and external).
• Ability to apply organizational know-how and awareness, and analytical thinking in order to identify issues and make appropriate recommendations affecting client groups.
• Strong written and oral communication skills, including the ability to speak and write clearly, succinctly and persuasively with/for a variety of audiences.
• Excellent interpersonal (tact and diplomacy) skills including the ability to persuade others.
• Excellent organization and time management skills enabling the balance of workloads and the prioritization of requests to meet deadlines with strong attention to detail.
• Broad knowledge of CMHC's business, mandate and objectives an asset.


Posting closing date: Note, the competition may remain active until filled.




CMHC has implemented vaccination requirements to align with Government of Canada mandatory vaccination measures for the federal public service.


Vaccination against COVID-19 is mandatory for all CMHC employees, regardless of place of work (teleworking, working remotely or working on-site). CMHC’s vaccination measures, as updated from time to time, are a term and condition of employment.


CMHC requires all new employees to be fully vaccinated prior to their start date, and to attest their vaccination status as part of the onboarding process. If you are the selected candidate, and wish to request an exemption from CMHC’s vaccination requirements on valid human rights-based grounds, you must do so at the offer stage as part of the recruitment process.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our aspiration.


We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.


Job Requisition ID: 7343  

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Minimum Base Salary: 77114.85 

Travel Requirement: Occasional 

Office Location: Vancouver (BC)

Other Location(s):