Senior Specialist, Client Relations (Toronto, Hamilton, and surrounding area)

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

• 3 weeks of accrued vacation.
• Annual individual performance bonus.
• Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
• An inclusive workplace culture and environment with Employee Resource Groups and more.
• A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.

About the role: 

Join the Housing Programs team in the Senior Specialist, Client Relations position. In this role, you will leverage your expertise in client relationship management, multi-unit real estate financing and leadership. You will also provide expertise and guidance on the strategy management of client accounts and key account portfolios, including the delivery of services and initiatives to ensure the sector displays a uniform approach to clients and program delivery.  

This is a temporary position of a duration of 18 months. 

What you’ll do:  

• Develop and implement a key account approach for large borrowers, non-profit affordable housing providers, developers and other multi-unit partners.  
• Contribute proactively to the advancement of national business development plans through team participation in reviewing practices, financing products and by providing innovative solutions to meet market/client challenges and opportunities.  
• Engage in business development and manage a portfolio of clients with a range of service strategies/plans to help achieve CMHC program outcomes.  
• Identify new opportunities for streamlined processes or enhancements to meet client housing financing needs with long-term consideration in addressing both risk and clients/borrower needs.  
• Work closely with national teams, local partners and stakeholders to jointly develop strategies, identify policy improvements and collaborate on housing solutions.  
• Support colleagues with coaching and complex real estate finance developments.  

What you should have:  

• An Undergraduate degree in planning, policy, economics, or real estate finance. 
• A minimum of seven years of experience in information dissemination, rental mortgage insurance products, sales or business development. An equivalent combination of education and experience will be considered. 
• A broad understanding of the Canadian affordable, social and private housing sectors as well as the various programs intended to assist these sectors.  
• A demonstrated experience and/or knowledge related to multi-unit residential real estate development and finance.  
• A sound understanding of the financing of housing projects and the ability to review financial proposals to assess their viability.  
• A comprehensive working knowledge of client relationship management, including key account and government relationship strategy.  
• Analytical skills to develop unique solutions and a demonstrated leadership experience with coaching.  

Posting closing date: Note, the competition will remain active until filled. 

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!