Account Representative, Client Relations

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

• 3 weeks of accrued vacation.
• Annual individual performance bonus.
• Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
• An inclusive workplace culture and environment with Employee Resource Groups and more.

About the role 

Join the Client Relations team in the Financial Institutions Division, where our partners view CMHC as the catalyst for solving housing affordability challenges. In the role of Account Representative, Client Relations, you will establish and maintain strong business relationships with internal and external clients and/or industry stakeholders while identifying opportunities for stronger partnerships with CMHC. You will provide advice and information to clients, including training on products, policies and tools to help them strengthen their business. You will work with clients to address risk management and compliance issues, guide, review and make recommendations on how best to resolve client issues, while effectively communicating tactics to achieve program and/or initiative objectives. 

The successful candidate will be responsible for the following regions: Quebec, Saguenay-Lac-Saint-Jean, Côte-Nord, Nord-du-Québec, Bas-St-Laurent, Gaspésie-Iles-de-la-Madeleine. There is a requirement to meet with clients in these regions face-to-face 3 times a week on a regular basis. 

   
This is a temporary position with a duration of 12 months.  
    
What you’ll do:     
    

• Develop and maintain strong ties and long-term relationships with financial institution partners and recognize business opportunities.  
• Analyze and synthesize a wide variety of information, such as volume reports, client activity profiles and market analysis data, to develop and execute sales strategies to promote CMHC mortgage loan insurance within a portfolio of Financial Institution clients.  
• Manage the relationship with clients in your portfolio, including business volumes, client activity profile, lender retention, lender usage of CMHC’s interface software, and increased visibility through planned client visits, training programs and business development initiatives.  
• Deliver presentations and training at client events and participate in training and information activities as part of strategic client support.  
• Manage your assigned portfolio, including the budget and other resources, to ensure optimum client service and efficiency.  
• Act effectively by teaming up with the other members of the Client Relationship management team.  

   
What you should have:      
  

• A post-secondary education in a relevant field such as Sales, Marketing or Business.  
• A minimum of five years of experience within the financial services industry.  
• An in-depth knowledge of mortgage lending activities and services for owner-occupied, multi-family dwellings.  
• Excellent marketing and business development skills, with a flair for delivering effective group presentations and training.  
• The ability to build and maintain client relationships and recognize business opportunities.  
• A valid driver’s license. 

It would be great if you also had:    

• Knowledge of mortgage underwriting.  
• Ability to analyze and synthesize data. 

Posting closing date:   Note, the competition will remain active until filled.
 

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!