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Specialist, Quality Assurance (Anywhere in Canada)

Job Requisition ID: 8909  

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Position Status: Temporary Full Time 

Travel Requirement: Travel not required 

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Salary: Our salaries generally range from $ 78657.14 to $ 98321.43 and are based on qualifications and experience. 


At CMHC, we trust you to get the job done. We empower our employees to be fully autonomous and accountable in achieving their results. Employees focus on how they achieve results rather than when and where they choose to work.


Here are some of the reasons why we were chosen as one of Canada's top employers:


  • Enjoy up to 3 weeks of accrued vacation;
  • An annual individual performance bonus;
  • Access to a catalogue of courses for individual learning;
  • An inclusive workplace culture and environment with multiple Employee Resource Groups and much more!


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.
Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eradicate racism and advance equity within CMHC and the housing system.

Join the Client Operations sector  where we make delivering housing affordability solutions easy. As a member of the Lender Quality Assurance team, you will ensure compliance with established policies, procedures, frameworks and authorities to provide management with confidence in business operations. You will oversee and monitor the full life cycle of CMHC Multi-Unit Mortgage insured loans starting from underwriting, through loan administration to default management/servicing. We are seeking an individual who has knowledge in real estate or banking, training in finance, quality assurance or a related discipline, with excellent analytical and risk management abilities. You will apply risk and control concepts to scenarios encountered, communicate identified issues or risks to senior management and ensure any potential concerns are addressed in a timely and effective manner. You will also supervise, provide guidance and establish performance measures for team members and
or consultants and improve the quality of work performance. You will also provide quality service to enhance the corporate image and maintain sound business relationships with industry clients and internal CMHC clients.


This is a temporary position of a duration of 18 months.



  • Lead and support the development validation protocols, policies and guidelines, and develop plans, including, as applicable, objectives, risk assessment, criteria and monitoring/testing approaches/programs for the conduct of the assignment.
  • Lead the execution of ongoing monitoring, testing, evaluating and reporting on key processes, controls and policy/program requirements, framework requirements, assessing rigour and consistency in the application of policies, procedures and controls.
  • Ensure appropriate risk awareness, risk and control identification and monitoring by working closely with applicable CMHC personnel.
  • Stay informed on corporate objectives, priorities and initiatives across CMHC to adequately identify existing and emerging risks.
  • Recommend and assist in the implementation of key performance and/or risk indicators and/or outcome targets to improve business effectiveness and efficiency.
  • Promote and leverage appropriate industry frameworks, standards and practices, as applicable, in conducting work activities.
  • Develop and oversee the processes and practices for the collection, analysis and evaluation of information to achieve assignment objectives and to identify trends, gaps, errors and risk incidents and propose improvements necessary to cover risks.


Minimum Qualifications:


  • Undergraduate degree in a related field such as business, finance or economics.
  • Minimum of five years’ experience in credit/financial analysis (knowledge of construction financing, multi-unit underwriting, and credit risk analysis would be considered an asset), knowledge of risk management, quality assurance and oversight.
  • Sound judgment, analytical thinking, attention to detail and problem-solving skills with expertise in quantitative and statistical analysis software such as the standard Microsoft suite, R, Python, Power BI, Tableau etc.
  • Excellent interpersonal skills (tact, judgment, diplomacy, professionalism, and political sensitivity).
  • Demonstrated experience in project management and organizational skills.
  • Strong oral and written communication skills in both official languages (French – English).


Preferred Qualifications:


  • Successful completion of a professional association designation such as Certified in Real Estate Finance (CRF), Accredited Appraiser Canadian Institute (AACI), Chartered Accountant (CA), Certified Management Accountant (CMA), Chartered Financial Analyst (CFA), or Certified Property Manager (CPM) would be considered an asset.


Posting closing date : Note, the competition may remain active until filled.



On June 14, 2022, the Government of Canada announced that as of June 20, 2022, it will suspend vaccination requirements for federal government employees.  This decision followed a review of the current public health situation, including the evolution of the virus and vaccination rates in Canada. As a result, and consistent with the Government of Canada decision, CMHC has suspended its Vaccination Policy, effective June 20, 2022.  


As a result, at this time, CMHC does not require employees to be fully vaccinated as a condition of employment.  CMHC will continue to monitor the public health situation and may at any time make adjustments and adopt or reintroduce measures, including mandatory vaccination, attestation and verification requirements. Any such vaccination measures, as updated from time to time, shall form a term and condition of your employment at CMHC.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our aspiration.
We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.
We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.