Specialist, Operational Policy Analysis

Job Requisition ID: 9712  

Position Status: Temporary Full Time 

Position Type: Hybrid  

Office Location: Montreal (QC); Calgary (AB); Halifax (NS); Ottawa (ON); Quebec (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited 

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Salary: Our salaries generally range from $ 81410.14 to $ 101762.68 and are based on qualifications and experience. 


About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.


Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.


Join us and be part of a team that's committed to making a real difference and be part of something meaningful.


What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

  • 3 weeks of accrued vacation.
  • Annual individual performance bonus.
  • Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
  • An inclusive workplace culture and environment with Employee Resource Groups and more.
  • A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.


About the role
Join the Commercial Solutions sector in the role of Specialist, Operational Policy Analysis.  In this role you will be able to utilize your strong problem-solving, critical thinking and communication skills to support the Multi-Unit Underwriting team in leading the conceptualization, development, and implementation of new and/or existing policies, procedures, processes, products, and/or services.


This is a temporary position of a duration of 12 months.


What you’ll do:


  • You will provide expert and comprehensive advice, guidance, and recommendations to Multi-Unit Underwriting team & management on interpretation and implementation of policies, products, and/or services including responding to priority issues.
  • You will obtain input from internal stakeholders and clients on issues and opportunities related to policies, products, services and/or systems.
  • You will develop a variety of written documentation, presentations, and briefing materials for Multi-Unit Underwriting team.
  • You will lead the development and operationalization of procedures & processes for Multi-Unit Underwriting.
  • You will ensure procedures accurately reflect reality and meet client needs.
  • You will provide effective risk management and audit support and corrective action management.
  • You will represent the Multi-Unit Underwriting team as the Subject Matter Expert where required, on committees, task force/working groups, and project teams. 


What You Should Have:


  • An undergraduate degree in a related field such as Social Science, Business Administration or an equivalent combination of education and experience.
  • A minimum of five years of prior related experience including 3 years’ experience in leading the conceptualization, development, and implementation of new and/or existing policies, procedures, processes, products, and/or services.
  • Demonstrated analytical, creative, and conceptual skills to effectively contribute to business objectives and strategic direction.
  • Strong written and oral communication skills, including presentation, influencing, negotiation and networking skills.
  • Demonstrated organizational skills and the ability to prioritize, plan for and complete multiple concurrent tasks.
  • A demonstrated ability to analyze business processes and/or procedure design, workflows while making recommendations and providing advice.
  • A knowledge of mortgage and housing markets.


It would be nice if you also had:


  • A solid understanding of the Canadian housing market (construction, rental, multi-unit development).
  • Experience or certification using process improvement methodologies such as Lean Six-Sigma.
  • Experience in risk management or audit and evaluation.
  • Experience working on initiatives with political and cultural sensitivities.
  • SharePoint & Teams experience. 



Posting closing date: Note, the competition will remain active until filled.




Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.


Learn more about our commitment to diversity and inclusion 


What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.


If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!