Specialist, Business Process Optimization

Job Requisition ID: 10075  

Position Status: Permanent Full Time 

Position Type: Hybrid  

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Travel not required 

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Salary: Our salaries generally range from $ 83038.35 to $ 103797.93 and are based on qualifications and experience. 


About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.


Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.


Join us and be part of a team that's committed to making a real difference and be part of something meaningful.


What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a permanent employee:

  • 5 weeks of vacation.
  • Annual individual performance bonus.
  • Defined benefit pension plan.
  • Comprehensive group insurance plan to support your well-being from day one.
  • Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
  • An inclusive workplace culture and environment with Employee Resource Groups and more.
  • A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.


About the role
Join the Process Design and Optimization Team, which drives business process excellence across CMHC in an effort to maximize our outcomes for Canadians. In the role of Specialist, Business Process Optimization, you will work collaboratively and cross-functionally to design new or re-engineer existing business processes. By leading new program and process design, you will improve the quality and consistency of our client experience, and help ensure efficient delivery of our products and programs. You will also examine the company's most critical business processes to reduce process complexity and variability, improve interdependencies with other processes, and generate increased capacity for innovative housing affordability solutions. Both aspects of this role will include working in a high volume and fast-paced environment where you must be able to manage multiple projects that vary in size and complexity. 
What you’ll do:

  • Work with business lines and functions, using the Lean Six Sigma methodology (e.g. DMAIC), to identify, analyze, structure, prioritize, sequence and capture significant business process redesign and improvement opportunities with the objective to advance operational capability, efficiency and client experience.
  • Design new programs, products and processes applying a structured framework (e.g. DFSS, DMADV, DMADOV and/or IDDOV) focused on client business needs that ensures customer satisfaction.
  • Build commitment to business process management, continuous process improvement, performance measurement, client experience and employee experience through effective operating model design, process design, process re-engineering, change management and implementation.
  • Help build the continuous process improvement capability across the organization through education, coaching, support and relationship-building.
  • Identify and seek out opportunities to transform business processes through automation, advanced analytics, robotics, artificial intelligence and many other digital capabilities.
  • Act as a subject matter expert by promoting best practices in business process measurement, analysis, redesign, change and ongoing process management.
  • Foster and sustain quality relationships with senior leadership to enable the creation and/or strengthening of synergies between business lines.

What you should have:  

  • An Undergraduate degree in business administration, sciences, engineering or a combination of education and experience.
  • A minimum of five (5) years of related Lean Six Sigma process improvement experience using relevant methodologies (e.g. DMAIC).
  • A minimum of two (2) years of experience in process design using relevant methodologies (e.g. DFSS, DMADV, DMADOV, IDDOV).
  • A mandatory certification in Lean Six Sigma Green/Black Belt.
  • Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows. 
  • Demonstrated strategic thinking, negotiating and influencing skills.
  • A demonstrated experience communicating with senior management to influence management decision making and persuade others to take course of action.

It would be great if you also had:  

  • An ADKAR certification in change management.
  • Bilingualism (English and French). 



Posting closing date: Note, the competition will remain active until filled.


Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.


Learn more about our commitment to diversity and inclusion 


What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.


If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!