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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Specialist, Business Process (Position can be located anywhere in Canada)

Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eradicate racism and advance equity within CMHC and the housing system.



Join the Process Design and Optimization Team, which drives business process excellence across CMHC in an effort to maximize our outcomes for Canadians.  In this role you will work collaboratively and cross-functionally to design new or re-engineer existing business processes.  By leading new program and process design, you will improve the quality and consistency of our client experience, and help ensure efficient delivery of our products and programs. You will also examine the company's most critical business processes to reduce process complexity and variability, improve interdependencies with other processes, and generate increased capacity for innovative housing affordability solutions. Both aspects of this role will include working in a high volume and fast-paced environment where you must be able to manage multiple projects that vary in size and complexity. By increasing employee adoption and usage of business processes, you will drive a return on investment for every engagement to enable CMHC to deliver on its strategic results.


This is a temporary position of a duration of 24 months with possibility of extension.


•    Designs new programs, products and processes applying a structured framework (e.g. DFSS, DMADV, DMADOV and/or IDDOV) focused on client business needs that ensures customer satisfaction.
•    Builds commitment to business process management, continuous process improvement, performance measurement, client experience and employee experience through effective operating model design, process design, process re-engineering, change management and implementation.
•    Helps build the continuous process improvement capability across the organization through education, coaching, support and relationship-building.
•    Identifies and seeks out opportunities to transform business processes through automation, advanced analytics, robotics, artificial intelligence and many other digital capabilities.
•    Acts as a subject matter expert and process excellence coach by promoting best practices in business process measurement, analysis, redesign, change and ongoing process management.
•    Fosters and sustains quality relationships with senior leadership to enable the creation and/or strengthening of synergies between business lines.


Minimum Qualifications:

•    Minimum of five (5) years of related Lean Six Sigma process improvement experience.
•    Minimum of two (2) years of experience in process design using relevant methodologies (e.g. DFSS, DMADV, DMADOV, IDDOV)
•    Mandatory certification: Lean Six Sigma Black Belt.
•    Additional certification: ADKAR (preferred) change management.
•    Experience with target operating model design (preferred).
•    Demonstrated experience communicating with senior management to influence management decision making and persuade others to take course of action.
•    Expert ability to work with data, identify and analyze trends, patterns or connections between business processes, workflows and issues.


Posting closing date: Note, the competition may remain active until filled.




CMHC has implemented vaccination requirements to align with Government of Canada mandatory vaccination measures for the federal public service.


Vaccination against COVID-19 is mandatory for all CMHC employees, regardless of place of work (teleworking, working remotely or working on-site). CMHC’s vaccination measures, as updated from time to time, are a term and condition of employment.


CMHC requires all new employees to be fully vaccinated prior to their start date, and to attest their vaccination status as part of the onboarding process. If you are the selected candidate, and wish to request an exemption from CMHC’s vaccination requirements on valid human rights-based grounds, you must do so at the offer stage as part of the recruitment process.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our aspiration.


We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.


Job Requisition ID: 7060  

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Minimum Base Salary: 77114.85 

Travel Requirement: Travel not required 

Office Location: Toronto (ON); Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Vancouver (BC)

Other Location(s):