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Senior Relationship Manager, Information Technology

Sector: Information Technology 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Salary Range: $89823.44 to $112279.30

Position Status: Permanent Full Time 

We’re not your typical government agency
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
Experience a Results-Only Work Environment™ (ROWE™)
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

This position reports to the Business Relationships and Portfolio team in our Office of the Chief Information Officer sector. This sector is in charge of leading our digital transformation to accelerate housing affordability.


About the role

As  a trusted, results-oriented team player, you will be acting as the interface between the business and IT to ensure that IT is positioned as a true strategic enabler and helping the business achieve its results and objectives. You will be working in partnership with the business, as well as external providers, to understand their business, processes and challenges and proactively identify where technology could be leveraged to provide additional value. You will be liaising with and serving as an advocate for the business regarding ongoing service delivery, including ensuring services are meeting their needs, identifying where changes in existing services may be required, and identifying and escalating issues. You will also be taking a portfolio view of business applications to ensure that business capabilities are enabled through key enterprise architecture and CMHC’s target technology landscape.



How you will be contributing:


  • Fostering key strategic relationships with peers and the external partner to ensure the business’s objectives and priorities are aligned with CMHC’s mandate, vision and strategic goals.
  • Participating in short- and long-term strategic planning sessions (including the prioritization of IT demands) with the business to shape demand.
  • Assessing client needs on an ongoing basis and proactively providing strategic consultation on service delivery alternatives and working with business units to evaluate requested changes in service delivery and initiates the process for change when required.
  • Monitoring and evaluating the execution of IT plans within business units, including mitigating the risk of business value loss during project/program planning and execution.
  • Communicating with business leaders and sponsors to discuss performance results and recommending options for optimization when addressing deviations (gaps).
  • Ensuring that correct procedures are followed when defining, designing, implementing and maintaining technology in the business units. Sharing accountability for IT benefits realization with the business.


What we are looking for:


  • Bachelor’s degree preferably in computer science, management information systems, business administration, or commerce.
  • Minimum of seven (7) years of increasing responsibilities experience in service delivery or business relationship management related role. An equivalent combination of related education and work experience may be considered.
  • Proven and demonstrated experience in managing business relationships, change management, and working with business lines and internal/external IT providers.
  • Demonstrated experience in creating presentations, reports and briefings for senior management.
  • Ability to balance the big picture with meeting the day-to-day needs of the organization and to interact with various levels of management in a multi-tasking, deadline-oriented team environment.
  • Strong interpersonal and communication (oral and written) skills, including the ability to influence and adjust the communication approach to targeted audiences with with proven analytical, problem-solving and leadership skills.
  • Persistent, determined and resilient, with a strong focus on outcomes and a customer service orientation.



  • Certifications in IT service management (ITSM), ITIL in service strategy and/or continuous service improvement, Project Management Professional (PMP), ScrumMaster, Lean Six Sigma Green Belt (or above) or other relevant licence, designation or certificate.


Does this sound like you?

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Job Requisition ID: 4171  

Primary Location: OttawaOntario  

Other Location(s):  

Security Requirement: Reliability Status 

Travel Requirement: Limited 


We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
*If selected for an interview or testing, please advise us if you require an accommodation.

Learn more below about CMHC and how we help Canadians meet their housing needs.