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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Senior Officer, Operations (Position can be located anywhere in Canada)

 

Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

 
Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eliminate racism and embed equity into our culture, processes, programs, and policies so that they reflect the lived experiences of all Canadians.
 
 

Join the Client Operations Team, where we make housing affordability solutions easy. Your skills and passion overseeing the administration and decisions relevant to underwriting, servicing and lending activities for the purpose of mitigating risks will help support and provide the good client service and achieving corporate objectives.

 

Please note that we have 2 positions available.

 

Responsibilities:

• Offer advice, support and alternative solutions to clients and stakeholders including the communication of key decisions, the interpretation of policies and the response to inquiries.
• Negotiate a reasonable solution in line with the risk appetite.
• Provide effective and efficient delivery of services to contribute to service standards.
• Conduct detailed audit analysis involving program/product requirements
• Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed reporting on outcomes.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities and work in a team environment and contribute to service standards and turnaround times.
• Use effective oral and written communication techniques to deliver quality service.


Minimum Qualifications
• Undergraduate degree in business, finance or commerce.
• Minimum of three years of relevant experience in lending activities and administration.
• Strong knowledge of procedures, policies and regulations.
• Strong analytical and problem-solving, strong oral and written communication skills.
• Knowledge of market trends and developments in Canada and of industry partners
• Ability to establish and maintain effective working relationships.
• Strong understanding of serviced client groups in Canada, including related legal documentation.

 

Preferred Qualifications
• Successful completion of a professional association designation would be considered an asset. Sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
• Training and onboarding staff experience is an asset.


Posting closing date: Note, the competition may remain active until filled.

 

CMHC values diverse backgrounds and experience and welcomes non-Canadians who are eligible to work in Canada to apply!

 

We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.

 

Job Requisition ID: 5261  

Travel Requirement: Occasional 

Office Location: Calgary (AB); Charlottetown (PE); Edmonton (AB); Halifax (NS); Moncton (NB); Montreal (QC); Ottawa (ON); Quebec (QC); Saskatoon (SK); St. John's (NL); Thunder Bay (ON); Toronto (ON); Vancouver (BC); Winnipeg (MB); Yellowknife (NT)

Other Location(s):