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Senior Officer, Operations, Claims Payment Centre

Sector: Client Operations 

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ, Bilingual BBB 

Salary Range: $63418.82 to $79273.53

Position Status: Temporary Full Time 

 
We’re not your typical government agency
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
 
Experience a Results-Only Work Environment™ (ROWE™)
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.
 
 

We presently have 1 Temporary 12-month contract (Bilingual - BBB) and 2 Permanent positions available (1 Bilingual BBB and 1 English Essential).

 

This is an exceptional opportunity for an analytical thinker to become a member of the Claims Payment Centre team. You will assess, adjudicate and pay mortgage loan insurance claims for 1 to 4 unit properties within Homeowner Operations policies and guidelines. You will work directly with Approved Lenders and their contractual agents to provide advice and guidance in all areas of Insurance Servicing.


About the role
We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. You will assess, adjudicate and pay mortgage loan insurance claims for 1 to 4 unit properties within Homeowner Operations policies and guidelines. You will work directly with Approved Lenders and their contractual agents to provide advice and guidance in all areas of Homeowner Operations that will help us make housing affordable for everyone in Canada.
 

What you will need
• A commitment to demonstrating CMHC values
• University degree, in a related field such as accounting, finance or real estate law and demonstrated successful track-record of three (3) years’ experience in positions with increasing responsibilities in related areas OR an equivalent combination of related education and experience;
• Experience with appraisal principals, real estate operations, mortgage financing and legal actions;
• Professional REIC designation is considered an asset.
• Ability to apply sound judgment in analyzing claims and related information;
• Strong analytical and communication skills as well as client service oriented;
• Ability to work in an operational production environment;
• Ability to build and manage effective working relationships with peers, internal and external contacts;
• Ability to take initiative in identifying and resolving issues;
• Ability to build and maintain client relationships, recognize opportunities for improvement and contribute to a working environment where diversity is valued, respected and integrated;
• Ability to work independently as well as part of a team to achieve common goals;
• Knowledge of various Microsoft Office Suite;
• Knowledge of environmental issues and building components are considered an asset.


What you will be doing
• Assessing, adjudicating and paying mortgage loan insurance claims for 1 to 4 unit properties in an operational production environment within Homeowner Operations policies and guidelines;
• Validating documentation requirements for claim settlement purposes;
• Determine eligibility of claims and related claim costs within your prescribed authority limits and making recommendations to management for approval beyond your limit;
• Inputting and validating all relevant claim information contained in various systems;
• Analyzing and interpreting appraisal reports, environmental assessments, engineer reports, and other technical reports to determine relevant factors and impacts on real estate and the claim;
• Making decisions on approval requests from lenders and their service providers for property repairs and other courses of action within your financial authority and escalate issues with recommendations for management decision-making;
• Providing advice and functional guidance to lenders’ representatives on default management issues with recommendations regarding appropriate options to avoid potential claims;
• Conducting comprehensive underwriting/ file reviews for adherence to CMHC product requirements for portfolio insurance claims and other specific product pre-claim payment reviews.


Does this sound like you?
Click the “apply now” button and create an account (it should take about 30 seconds). We’re excited to hear from you! 

 

Posting closing date: Note, the competition may remain active until filled.

 

 

Job Requisition ID: 3802  

Primary Location: OttawaOntario  

Other Location(s): Toronto, Montréal, Québec, Halifax, Calgary, Edmonton, Winnipeg, Saskatoon & Vancouver 

Security Requirement: Reliability Status 

Travel Requirement: Travel not required 

 

We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
 
Diversity
CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
 
*If selected for an interview or testing, please advise us if you require an accommodation.

Learn more below about CMHC and how we help Canadians meet their housing needs.