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Senior Officer, Official Languages and Learning (Position can be located anywhere in Canada)

Sector: People and Strategy 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Salary Range: $63418.82 to $79273.53

Position Status: Permanent Full Time 

We’re not your typical government agency
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
Experience a Results-Only Work Environment™ (ROWE™)
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

This position reports to the Learning and Development team in our Leadership and Culture, Office of the SVP, People and Strategy sector. This sector has the focus, the people and the voice to achieve our aspiration make housing affordable for everyone in Canada.

About the role
We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. You will act as key liaison and subject matter expert on official languages compliance matters. You will lead the management of the CMHC learning budgets as well as that of the division, and work on Learning & Development projects. In executing these roles, you will oversee the development and implementation of policies, programs, strategies and processes designed to attract, onboard and sustain the desired workforce to improve job performance and organizational outcomes, with a focus on both learning, organizational development and official languages. The Senior Officer diagnoses gaps, conducts analytical assessments, evaluates programs/initiatives, implements enhancements and efficiencies, and makes recommendations to management as needed. In executing these functions, you will build and maintain productive relationships with key internal and external stakeholders, including government bodies. This will help us make housing affordable for everyone in Canada.

What you will need
• Undergraduate degree in human resources management, business administration, industrial relations or a related field.
• Minimum of three years of work experience.
• Strong knowledge of human resource management policies, practices, theories, concepts and systems as well as learning and development principles.
• Strong understanding of the Official Languages Act.
• Demonstrated ability to analyze and solve complex problems.
• Demonstrated ability to build successful partnerships with a variety of internal and external stakeholders.
• Subject matter expertise in specific talent management areas (including Official Languages, Performance Management, Learning and Development).
• Demonstrated knowledge of related technology (Learning Management Systems, E-learning development tools, Webinar, etcs.)
• Strong knowledge of legislative issues and industry trends relating to Human Resources.
• Demonstrated oral and written communication skills, including the ability to speak and write clearly and succinctly and present information in a variety of settings and to a variety of audiences including senior management.
• Experience leading multi-disciplinary projects and teams.


Additional Assets
• Completion of the Certified Training Professional (CTP) or Certified Training and Development Professional (CTDP) designation or Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation, or any other certified human resources professional designation.


What you will be doing


Workforce Program Management
• Research, analyze, design, develop, implement, administer, monitor and evaluate programs to ensure CMHC optimizes its human capital, with a particular focus on learning and organizational development.
• Participate in multi-disciplinary projects/initiatives, teams and committees to develop and implement workforce management policies and programs, such as official languages, onboarding and performance assessments to improve workforce capacity.
• Identify gaps between CMHC's current workforce capabilities and those required to meet future business needs, develop comprehensive analysis and provide recommendations to management to bridge those gaps.
• Provide specialist expertise, guidance, interpretation and advice on an ongoing basis to the HR community, clients across the organization and vendors on Official Language policies and programs to resolve unusual, sensitive and/or precedent-setting situations.
• Ensure that HR policies and procedures are current, respect legislative requirements and are sufficient from an audit perspective. Identify opportunities for operational efficiencies and/or process improvements and provide recommendations to management.
• Report to the Treasury Board Secretariat (Official Languages Act Parts IV, V, VI) and
• Canadian Heritage (Official Languages Act Part VII) on CMHC's compliance with the Official Languages Act.
• Maintain up-to-date knowledge of trends in workforce management.


Research and Analysis
• Conduct research and analysis to identify emerging issues, trends, best practices and changing legislative requirements on matters pertaining to learning and organizational development policies and programs, such as onboarding, training and performance management.
• Employ a diverse range of qualitative and quantitative analytical techniques to provide robust assessments of options and expected outcomes in the form of reports, briefing notes and presentations to management.
• Anticipate emerging HR policy issues, especially related to official languages, and ensure corporate priorities are well aligned with emerging opportunities.
• Relationship Management
• Maintain relationships with key internal and external stakeholders to ensure workforce management initiatives align with business priorities and effectively respond to business needs.
• Work collaboratively with stakeholders to improve operations and organizational performance through implementation of various workforce management interventions and, where required, provide recommendations to management.
• Manage the development, implementation, contract negotiation and quality assurance of contracts with internal and external service providers.
• Provide advice, guidance and expertise on policies and procedures to internal and external stakeholders, including development of communications materials for specific and broad audiences.
• Act as a liaison between CMHC and the federal government on official languages matters by representing CMHC at interdepartmental meetings, reporting on official languages activities and providing valued input to interdepartmental resources.


Team Contributions
• Lead the development and execution of strategies to raise awareness of HR programs, projects and initiatives.
• Contribute to the development of the Corporate Human Resource Plans by leading and participating in teams as a subject matter expert reviewing current policies/practices or participating on projects to advance HR/corporate/sectoral priorities.
• Manages the administration of the corporate and divisional Learning and Development budgets and reporting. 


Does this sound like you?
Click the “apply now” button and create an account (it should take about 30 seconds). We’re excited to hear from you! 


Posting closing date: Note, the competition may remain active until filled.


Job Requisition ID: 4331  

Primary Location: OttawaOntario  

Other Location(s): Halifax, Montréal, Québec, Toronto, Calgary & Vancouver 

Security Requirement: Reliability Status 

Travel Requirement: Occasional 


We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
*If selected for an interview or testing, please advise us if you require an accommodation.

Learn more below about CMHC and how we help Canadians meet their housing needs.