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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Senior Manager, Operations (Position can be located anywhere in Canada)


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eliminate racism and embed equity into our culture, processes, programs, and policies so that they reflect the lived experiences of all Canadians.

Join the Agreement Management team, within CMHC’s Client Operations Sector, where we make delivering housing affordability solutions easy. The Senior Manager, Operations will lead the team’s Center of Expertise, which is composed of subject-matter experts who have in-depth knowledge of National Housing Strategy programs and provide advice and support on agreement management practices and issue resolution. In addition to ensuring the effective performance of services and deliverables relevant to the functions that the Center of Expertise is expected to provide, the incumbent provides strategic direction and input into the design and implementation of processes, guidelines and procedures, including the development and delivery of training. The incumbent also collaborates and consults with internal and external partners on program design and cross-functional initiatives, and provides leadership and support to implement CMHC’s mission, vision and goals. 


•    Provide strategic direction for the planning, delivery of services and projects, measurement and reporting, including the development and ongoing monitoring of targets and service standards. 
•    Lead and manage the design and implementation of strategies, policies, procedures.
•    Identify opportunities to create efficiencies within business processes and oversee the design and implementation of those that support enhanced client relationships, improved products and reduced risks.
•    Build positive relationships and partnerships with internal and external key stakeholders, collaborating and sharing intelligence.
•    Provide advice, guidance and strategic recommendations to policy and senior management on politically sensitive matters.
•    Act as a catalyst for organizational change by building a shared vision with team members and colleagues, and influencing the translation of vision into action.

Minimum Qualifications:
•    Undergraduate degree in a related field such as business, finance, commerce, engineering or architecture.
•    Minimum of ten years of relevant experience with a minimum of three years of supervisory experience.
•    Excellent people leadership skills.
•    Superior oral and written communication skills including ability to influence, negotiate and present information in a professional manner.
•    Excellent relationship management skills, and demonstrated ability to foster trusting relationships with clients, internal, and external partners.
•    Bilingualism (French and English)


Preferred Qualifications:
•    Organizational know-how on a variety of National Housing Strategy programs and products.
•    Strong analytical and problem solving skills.
•    Applied knowledge of risk management.
•    Project management and business optimization experience.

Posting closing date: Note, the competition may remain active until filled.


CMHC values diverse backgrounds and experience and welcomes non-Canadians who are eligible to work in Canada to apply!


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.


Job Requisition ID: 6107  

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Travel Requirement: Travel not required 

Office Location: Ottawa (ON); Calgary (AB); Charlottetown (PE); Edmonton (AB); Halifax (NS); Moncton (NB); Montreal (QC); Quebec (QC); Saskatoon (SK); St. John's (NL); Thunder Bay (ON); Toronto (ON); Vancouver (BC); Winnipeg (MB); Yellowknife (NT)

Other Location(s):