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Senior Bilingual Contract Administrator, Property Management Services

Job Requisition ID: 1421  

Primary Location: OttawaOntario  

Other Location(s):  

Sector: Information Technology 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): BBC 

Salary Range: $88496 to $110620

Position Status: Permanent Full Time 

Security Requirement: Reliability Status 

Travel Requirement: Travel not required 

Canada Mortgage and Housing Corporation (CMHC) helps Canadians meet their housing needs. As Canada’s authority on housing, we contribute to the stability of the housing market and financial system, provide support for Canadians in housing need, and offer objective housing research and advice to Canadian governments, consumers and the housing industry. Prudent risk management, strong corporate governance and transparency are cornerstones of our operations. Our work matters to a great many people and our employees matter to us. 


Bring your building automation and your property management expertise as well as you contract management skills to this senior Contract Administrator position located in Ottawa.


Are you passionate about construction and looking to set an example in the Canadian housing industry?  Looking to be part of a team where we inspire for being one of the top industry lead in smart building?  Looking to implement an environment friendly innovative solutions while keeping the occupant’s well-being at heart?


As part of CMHC’s Workplace of the Future strategic plan, we have created a new permanent full time position to work alongside with the Information Technology (IT) sector for leading our “smart buildings” project (e.g. lighting, heating, air quality, hot water, physical security, etc.).


As a member of the IT Partner Relationships team, you will be responsible for ensuring efficient and cost-effective property management services by planning, managing, monitoring, evaluating and advising outsourced service providers with respect to the delivery of a range of property management services (such as the building automation systems (BAS)) that meet the CMHC's property related requirements. You will play a pivotal role in the development and implementation of corporate-wide policies, procedures and guidelines related to property management and acts as the designated first response level to ensure service providers maintain services during emergencies and business resumption activities. You will also need to be available 24 hours a day to respond to emergencies affecting critical infrastructure and continuity of CMHC's business operations.


How you will be contributing:


  • Providing strategic direction and overseeing building automation work programs delivered by service providers including procurement activities; participating in negotiation, ensuring the delivery of goods and services, quality, value for money, compliance with building codes and health and safety.
  • Acting as the National Office landlord (property-owner), you’ll be directing service providers in providing daily services and executing responsibilities stated in leases; monitoring tenant relations, analyzing issues and finding mutually acceptable solutions.
  • Developing operating and capital budgets, including business cases, in regards to property management, and ensuring costs are managed appropriately.
  • Establishing service plans including benchmarks, performance standards, service levels, key performance indicators, business rules and reporting requirements, etc.
  • Monitoring compliance with the contract and related service agreements; ensuring adherence to budget, standards and expected deliverables; recommending and reviewing corrective action to achieve compliance.
  • Providing expert technical advice (i.e., property management, base building, architectural, construction and engineering services) to inform the development of work plans, procurement strategies, service delivery, and provision of advice to CMHC senior management.
  • Analyzing, evaluating and reporting on services, performance and costs of outsourced providers.
  • Reviewing updates and regular and ad hoc reports on project plans, progress, status and costs, and objectives, and making appropriate recommendations to CMHC management.
  • Researching and evaluating industry trends, standards and practices relating to smart building to ensure CMHC services remain state of the art and cost effective.


What we are looking for


  • College diploma in facility management, construction, maintenance, construction management, building design or in a related discipline.
  • Minimum of sept (7) years of increasing responsibilities and relevant work experience in building information modelling (BIM) and/or building energy modelling (BEM) as it relates to Smart Buildings. An equivalent combination of related education and work experience may be considered.
  • Demonstrated work experience in planning and overseeing the work performed by third party providers.
  • Demonstrated experience in managing service provider’s contract and service agreements.
  • Demonstrated experience in developing operating and capital budgets.
  • Demonstrated experience in preparing business cases and reports for senior management.
  • Expertise in project management and construction management (i.e. smart building technologies, health and safety and physical security).
  • Advanced understanding of property and facilities management industry standards, base building systems, construction, trends and best practices.
  • Ability to work under tight deadlines and deal with conflicting priorities and multiple client needs.
  • Solution-oriented with demonstrated ability in developing and maintaining key business partnerships with internal and external stakeholders.
  • Highly developed problem-solving and analytical skills, including the ability to analyze both quantitative and qualitative data.
  • Strong interpersonal and communication skills, able to influence and promote organizational change.



  • Certified Property Manager (CPM), Real Property Administrator (RPA) designation or any other relevant licence, designation, or certificate.




Building Collaborative Relationships/ Thinking Analytically/ Communicating Effectively/ Influencing with Impact/ Meeting Client/Stakeholder Needs



What CMHC Has To Offer


  • Competitive Total Compensation package
  • Competitive Annual Salary
  • Comprehensive flex benefit program
  • Defined Benefit Pension Plan
  • Eligibility for Performance Bonuses
  • In-house learning and development opportunities
  • Career Growth Opportunities
  • Employee and Family Assistance Program (EFAP)
  • Various onsite amenities


APPLY today


This job posting will be active until 11:59 pm EST on August 26, 2018, however, the competition may remain active until a successful candidate has been chosen.



To Note

  • Your application must clearly demonstrate how you meet the requirements as CMHC cannot make assumptions about your education and experience.
  • Selected candidates may be required to do a presentation or assessment as part of the interview. If so, they will be advised in advance. In the event that tests are administered, candidates will also be advised in advance.
  • We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted. 
  • If selected for an interview or testing, please advise us if you require an accommodation.
  • Candidates who do not meet all of the position requirements may be considered in an under-fill capacity, in which case the person will be hired at a lower level than the position level.
  • All applications submitted to this competition will be kept for a six (6) month period and may be considered for future related vacancies at CMHC.
  • Candidates must be eligible for Reliability Clearance.
  • Please note that the official internal job title for this position is Senior Principal, Property Management Contracts.
  • This position requires bilingualism in English and French, with the ability to read, understand and write in your second official language at an intermediate advanced level and to speak in your second official language at an advanced level.  Candidates who do not currently have valid language test results recognised by CMHC will be required to take a language test. Guide to Second Language Proficiency Tests (PDF).
  • Second Language Proficiency levels are defined as follows:
    • A = Beginner Level
    • B = Intermediate Level
    • C = Advanced Level
    • E = Exempt
    • P = Specific Language Skills



CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities

Learn more below about CMHC and how we help Canadians meet their housing needs.

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