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Bilingual Manager, Web Experience

Sector: People and Strategy 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Salary Range: $89823.44 to $112279.30

Position Status: Permanent Full Time 

We’re not your typical government agency
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
Experience a Results-Only Work Environment™ (ROWE™)
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

About the role
We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. Your expertise in Digital Web and Mobile Management as well as your strategic and operational leadership will ensure effective management of CMHC's internal and external websites. Help us make housing affordable for everyone in Canada. 

What you will need 

  • Bachelor’s  degree or college diploma in a relevant field such as communications, public relations, digital marketing, interactive arts and technology.
  • Minimum of seven years of prior relevant experience in digital communications channels like web design, user experience design, social media, communications, digital marketing or intranets. 
  • Minimum of three years supervisory and/or management experience. 
  • Strong background in leading and implementing digital strategy and supporting online governance. 
  • Demonstrated project management experience in the implementation of web content management systems or intranets. 
  • Strong background in the principles and practices of user experience design and the production and performance of digital content. 
  • Demonstrated experience managing content development and publishing on digital platforms, including the development of written copy and supporting visual assets. 
  • Strong understanding of how digital channels function, with emphasis on websites and solid knowledge of online marketing tools / social media techniques and best practices. 
  • Excellent written and oral communication skills and influencing skills, including the ability to persuade others and to communicate with tact and diplomacy. 

What you will be doing

  • Lead the development, implementation and management of CMHC's digital web and mobile strategy in line with CMHC's brand, audiences and business goals. 
  • Manage the development and implementation of online governance framework including design, copy, usability, accessibility standards and guidelines related to appropriate web writing, search engine optimization and content performance. 
  • Manage the work of a team of professionals responsible for providing expert and specialized web content development and delivery services in response to complex, changing client needs, contributing to overall corporate and web outcomes. 
  • Provide leadership to the functional team to ensure alignment between strategic directions, corporate priorities and emerging client needs. 
  • Set objectives and take responsibility for engagement, enabling a culture of learning, performance management and accountability 
  • Liaise with business line partners to meet key requirements of business lines and to meet overall corporate strategy with respect to web presence and digital strategy. 
  • Oversee the delivery of specialized, corporate-wide web user experience (UX) design expertise for internal and external websites and web-based applications accessible through the corporate website or intranet. 

Does this sound like you? 
Click the “apply now” button and create an account (it should take about 30 seconds). We’re excited to hear from you!  


Posting closing date: June 14th, 2019 @ 11:59 pm EST (Note, the competition may remain active until filled)


Job Requisition ID: 3540  

Primary Location: OttawaOntario  

Other Location(s):  

Security Requirement: Reliability Status 

Travel Requirement: Limited 


We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
*If selected for an interview or testing, please advise us if you require an accommodation.

Learn more below about CMHC and how we help Canadians meet their housing needs.