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Manager, Programs - Multi-Unit Operations (Anywhere in Canada)

Job Requisition ID: 8735  

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Starting Base Salary: 94388.91 

Position Status: Temporary Full Time 

Travel Requirement: Travel not required 

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)


At CMHC, we trust you to get the job done. We empower our employees to be fully autonomous and accountable in achieving their results. Employees focus on how they achieve results rather than when and where they choose to work.


Here are some of the reasons why we were chosen as one of Canada's top employers:

  • Enjoy up to 3 weeks of accrued vacation;
  • An annual individual performance bonus;
  • Access to a catalogue of courses for individual learning;
  • An inclusive workplace culture and environment with multiple Employee Resource Groups and much more!


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.
Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eradicate racism and advance equity within CMHC and the housing system.

Join the Multi-Unit Operations team within the Client Operations Team where we make delivering housing affordability solutions easy. We are constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. As a leader of CMHC’s Prevention and Default Management team, you will carry out management responsibilities for the delivery of business activities of the prevention and default management activities of CMHC’s insured properties. You will direct the management of client files, oversee, manage performance, and coach a team of staff, and manage the administration of day-to-day operations and lenders relations. Strong leadership skills as well as a good understanding multi-unit mortgage loan insurance products and processes are required. 
This is a temporary position of a duration of 12 months.


  • Align people with work in order to achieve organizational objectives and results.
  • Set objectives and take responsibility for engagement, enabling a culture of learning, performance management and accountability.
  • Develop, implement, and monitor plans and processes to streamline operations and promote continuous improvement.
  • Analyze and deploy tactics and strategies to improve risk performance.
  • Work closely with internal CMHC colleagues and internal partners to ensure a seamless end-to-end client experience.
  • Develop strategies, identify improvements and collaborate on issue resolution with national teams, local partners and stakeholders.
  • Manage risk by monitoring the quality of results, market conditions and key performance indicators (KPIs), and by taking appropriate action.


Minimum Qualifications:


  • Undergraduate degree in a related field, such as business administration, finance or real estate law.
  • Minimum of seven years of relevant experience, including two to three years of supervisory experience.
  • An equivalent combination of education and/or experience will be considered.
  • Strong analytical and problem-solving skills.
  • Exceptional ability to adapt to an ever-changing environment with the ability to lead others in times of change.
  • Strong oral and written communication skills, including the ability to influence, persuade others and present information to a variety of audiences.
  • Well-developed research and data collection and intelligence-gathering skills.
  • Ability to establish and maintain effective working relationships.

Posting closing date: Note, the competition may remain active until filled.



On June 14, 2022, the Government of Canada announced that as of June 20, 2022, it will suspend vaccination requirements for federal government employees.  This decision followed a review of the current public health situation, including the evolution of the virus and vaccination rates in Canada. As a result, and consistent with the Government of Canada decision, CMHC has suspended its Vaccination Policy, effective June 20, 2022.  


As a result, at this time, CMHC does not require employees to be fully vaccinated as a condition of employment.  CMHC will continue to monitor the public health situation and may at any time make adjustments and adopt or reintroduce measures, including mandatory vaccination, attestation and verification requirements. Any such vaccination measures, as updated from time to time, shall form a term and condition of your employment at CMHC.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our aspiration.
We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.
We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.