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Manager, Capability Development (Position can be located anywhere in Canada)

Sector: Client Solutions 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Salary Range: $89823.44 to $112279.30

Position Status: Permanent Full Time 

We’re not your typical government agency
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
Experience a Results-Only Work Environment™ (ROWE™)
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

About the role

We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. In this role, you will be leading a team that delivers capacity-building initiatives for external partners, supports our internal capacity development, and oversees the delivery of the Community Housing Transformation Centre. Your expertise in instructional design, implementation of training programs, and client and stakeholder relations  will help us equip our partners with skills, knowledge and tools enabling them to use CMHC products, systems and services in the most efficient way possible, and make housing affordable for everyone in Canada.



What you will need

  • Undergraduate degree in education, instructional design, learning development, industrial psychology, adult learning or related field.
  • Certificate in one or more instructional design methods considered an asset.
  • Minimum of seven years of related experience with three years in a supervisory role.
  • Experience in e-learning design and delivery. Functional knowledge of the andragogic principles that form the basis of effective course design.
  • Expert knowledge and understanding of the mortgage industry, mortgage loan insurance and the real estate and financial markets.
  • Ability to present ideas clearly and persuasively to convince others and gain acceptance of proposals and plans.
  • Highly developed methodological, analytical, creative and conceptual skills.
  • Proven ability to work well with people at different levels and to manage politically sensitive relationships.
  • Superior written and oral communication skills.
  • Superior project management and organizational skills to be able to successfully deliver a high amount of training projects and initiatives.
  • Excellent coaching skills to be able to advise managers and staff on training/business capacity plans and strategies, and on effective communication to different clients.
  • Flexibility to travel occasionally.



What you will be doing

  • Identify, assess and evaluate the needs of internal and external clients and stakeholders related to skills knowledge and capabilities in housing, and develop tools, programs and training that addresses industry knowledge needs and close skill gaps that exist in CMHC clients and housing stakeholders.
  • Develop, implement and execute an integrated strategic training plan to advance housing capability across key client and stakeholder audiences.
  • Oversee the identification of the best methods to achieve the learning objectives, based on the audience, the knowledge gap and other contextual factors. Ensure the right learning approaches are applied, and manage the development of training content, courses and curricula.
  • Manage the delivery of training to key client and stakeholder audiences.
  • Establish performance metrics to capture essential information, monitor results and generate reports on the usefulness and effectiveness of training tools and activities, ultimately providing recommendations on findings to senior management.
  • Collaborate with CMHC business groups when there is a need to address particular insight stemming from the team’s interactions with clients to inform better design of organizational programs and initiatives.
  • Provide advice to senior management on their employees’ skills development to meet clients’ business needs.
  • Provide advice to the Vice-President of Partnerships and Promotions on the sector capacity challenges and needs that have the biggest impact on business objectives; integrate concurrent priorities and make recommendations on where to focus efforts to accomplish organizational goals and advance CMHC business.
  • Manage a high-value contract with an external provider for outsourced training delivery services.
  • Lead the Capability Development team: set objectives and take responsibility for engagement, align people with work in order to achieve organizational objectives, demonstrate and promote stewardship of financial and human capital resources, implement practices to advance an inclusive organization.


Does this sound like you?

Click the “apply now” button and create an account (it should take about 30 seconds). We’re excited to hear from you! 


Posting closing date:  (Note, the competition may remain active until filled).


Job Requisition ID: 3923  

Primary Location: OttawaOntario  

Other Location(s): Toronto, Montréal, Québec, Halifax, Calgary, Edmonton, Winnipeg, Saskatoon & Vancouver 

Security Requirement: Secret 

Travel Requirement: Occasional 


We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
*If selected for an interview or testing, please advise us if you require an accommodation.

Learn more below about CMHC and how we help Canadians meet their housing needs.