Communications Specialist, Process Improvement, Data Analytics and Reporting

Job Requisition ID: 9528  

Position Status: Temporary Full Time 

Position Type: Hybrid

Office Location: Ottawa (ON)

Travel Requirement: Occasional 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Salary: Our salaries generally range from $ 81410.14 to $ 101762.68 and are based on qualifications and experience. 


About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.


Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.


Join us and be part of a team that's committed to making a real difference and be part of something meaningful.


What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee: 

  • 3 weeks of accrued vacation
  • Annual individual performance bonus
  • Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive  
  • An inclusive workplace culture and environment with employee resource groups and more 
  • A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office 4 times a month. 


About the role
Join the External Affairs team where you will develop, implement, and maintain processes to ensure efficiency, consistency, and quality of information used by the team.  Lead the development and utilization of data systems thought the identification of efficient methods to organize, store, and analyze data. Implement effective data management practices and train the team. Produce reports and dashboard to influence strategy and decision-making. Review processes, and technology used to find ways to optimize and automate work conducted by the team and recommend the use of new technologies. Provide strategic advice and guidance to management. 


This is a temporary position for a duration of 24 months.


What you’ll do:


  • Work with functions within the sector to identify, analyze, structure, prioritize, sequence and capture significant business process redesign and improvement opportunities with the objective of materially improving business unit productivity levels as well as the customer and employee experience. 
  • Act as a subject matter expert regarding best practices in business process measurement, analysis, redesign, change and ongoing process management. 
  • Leverage the team’s new and existing technologies to ensure processes are enabled to the fullest through technology.
  • Create and enforce processes for effective data management. Build automated reports and dashboards with the help of Power BI and other reporting tools. Support and train others in the daily use of data systems. 
  • Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades, etc.) 
  • Define key performance indicators (KPIs) with specific objectives and track them regularly.
  • Effectively build and manage relationships with senior officials of CMHC to provide advice, coaching and support.
  • Provide ongoing analysis of the business environment and engage in regular cross-functional consultation to understand client needs and identify opportunities.


What you should have:


  • Undergraduate degree in marketing, communications, project management or a related field.
  • Minimum of five years of prior relevant experience in building communication strategies, process improvement and project management.
  • Strong project management and organizational skills and the ability to multi-task and manage numerous projects concurrently.
  • Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows.
  • Excellent understanding of data administration and management functions (collection, analysis, distribution, etc.). Familiarity with modern database and information system technologies.
  • Advanced skills in Microsoft Word, Excel, PowerPoint, SharePoint, Power BI, and CRM. 
  • Bilingualism in both offical languages (English and French).
  • Exceptional oral and written communication and marketing skills and the ability to present information to a variety of audiences and influence outcomes.
  • Strong knowledge of current communications and marketing platforms, channels and methodologies.


Posting closing date: Note, the competition will remain active until filled.


Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.


Learn more about our commitment to diversity and inclusion 


What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.


If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!