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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Billingual Account Representative in Ottawa

Join the Client Operations Team, where we make housing affordability solutions easy. The incumbent assumes responsibility for a portfolio of accounts, including the administration and decisions relevant to servicing and lending activities for the purpose of mitigating risks, optimizing client service, and achieving corporate objectives. He/she provides superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of industry clients through internal and external liaisons. He will help us make housing affordable for everyone in Canada.



  • Deals with a varied base of clients including provinces, solicitors, trustees, receivers, collection agencies and stakeholders, and maintains quality relationships with these clients to understand their needs and provide service in an effective manner.
  • Assumes responsibility for working in a team environment in contribution to service standards and turnaround times. Uses effective communication techniques, both written and oral, to deliver quality service, 
  • Takes immediate action to address client needs and inquiries. Offers advice, support and alternative solutions to CMHC's clients through the communication of key decisions, the interpretation of policies and the provision of responses to inquiries. Puts forward reasonable solutions in line with the risk appetite and in compliance with program guidelines, based on reviews of client financial data, which promote the best outcomes for CMHC and client interests. Provides effective and efficient delivery of services in contribution to service standards.
  • Ensures timely and accurate servicing of accounts for own portfolio, including but not exclusive to advances, repayments, default management, taxes and legal executions.
  • Participates actively in new loan origination, progress advances and the loan renewal process, in addition to protecting the registration of CMHC’s security interests. Assesses client accounts against program and product requirements, including but not limited to applications, financial reviews, existing and new loans, and claim and subsidy eligibility.
  • Applies sound judgment and decision-making practices that are factual to derive a course of action, recommendations and solutions. Exercises prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
  • Ensures that all documentation is in place in accordance with program audit requirements, and maintains a high standard of accuracy and data quality.

Minimum Qualifications

  •  Sound knowledge of mortgage financing and real estate laws, default remedy, and/or property administration.
  •  College Diploma and/or Undergraduate degree in a relevant field such as business, finance, or commerce.
  • Minimum of one year of relevant experience in a similar role
  • Strong knowledge of procedures, policies, and regulations.
  • Strong analytical and problem-solving skills, and Strong oral and written communication skills.
  • Strong understanding of serviced client groups in Canada, including related legal documentation.


Preferred Qualifications:
A post-graduate degree in Business, Finance, Economics, or related field.


Posting closing date: June 17th, 2021 @ 11:59 pm EST