Bilingual Specialist, Servicing (Business and Portfolio Operations) (Ottawa, Toronto or Montreal)

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more. 
• An inclusive workplace culture and environment.
•  While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Servicing team as a Bilingual Specialist, Servicing (Business and Portfolio Operations). In this role, you will be responsible for the day-to-day servicing of complex multi-unit mortgage loan insurance applications. You will lead the analysis, decision-making, and recommendations related to risk mitigation strategies on a file-by-file basis. Your expertise will help identify key risks and develop innovative solutions that protect CMHC’s interests while maintaining a high standard of client service. You will also engage in direct communicate and negotiate with clients and lenders to explore viable options, aiming to reach outcomes that minimizes CMHC's risk exposure and support its mission to help Canadians meet their housing needs.

What you'll do:

• Coordinate all activities, policies, and procedures related to effective operation of the multi-unit (MU) servicing portfolio for assigned projects. These may include MU commercial business or various housing programs. 
• Review and assess lender recommendations on existing CMHC-insured loans, including covenant amendments, changes to special conditions, borrower structure modification requests, security releases, and partial sales, ensuring no additional risk is assumed by CMHC.
• Conduct financial analysis of borrowers, evaluate market conditions, and assess the financial and operational performance of properties to ensure CMHC maintains adequate security on insured loans when reviewing lenders requests.
• Provide guidance, support, and innovative solutions to clients and stakeholders, including communicating key decisions, interpretating policies, and responding to inquiries related to mortgage loan insurance. 
• Collaborate with internal and external stakeholders to manage and maintain complex, high value client relationships.

What you should have:
  

• An undergraduate degree in a related field such as business administration or commerce, with a concentration in accounting, finance, or property management.
• A minimum of five (5) years of experience in one or more of the following areas: real estate appraisal, business turnaround strategies, asset recovery, housing finance, or default management.
• Knowledge of risk factors related to mortgage loans for multi-unit loan insurance, and housing programs.
• An ability to interpret appraisals, market and financial reports for multi-unit housing projects.
• Strong oral and written communication skills in both official languages (French and English), including negotiation skills and the ability to influence others.

It would be great if you also had: 
 

• A professional designation such as Certified Property Manager (CPM), Certified in Real Estate Finance (CRF), or any other recognized designation from the Real Estate Institute of Canada (REIC). 
• Experience in data analytics, business analytics, and financial modeling, with a proven ability to gather, interpret, and synthesize complex information to formulate recommendations, and provide strategic advice. 

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!