Bilingual Specialist, Productivity Platform Management Specialist (Microsoft 365)

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more. 
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates. 

About the role

Join the Infrastructure and Operations team in the Bilingual Specialist, Productivity Platform Management Specialist (Microsoft 365). In this role you will play a key role in delivering a secure, modern, and reliable digital workplace.  You will design, operate, and continuously improve end user computing platforms, ensuring devices and productivity tools are scalable, compliant, and aligned with enterprise standards; while working closely with Infrastructure, Cyber Security, and Service Management teams to support efficient and user focused workplace technologies.

What you’ll do:

• Manage Microsoft 365 productivity platforms (SharePoint Online, OneDrive, and Microsoft Teams), ensuring secure configuration, availability, performance, and a consistent enduser experience.
• Implement and maintain Microsoft 365 governance controls, including site/team creation standards, naming conventions, lifecycle management, retention expectations, and guest/external sharing guardrails.
• Manage SharePoint/Teams workspace provisioning (sites, teams, groups), templates, and information architecture basics (e.g., navigation, libraries, metadata patterns) in partnership with Information Management stakeholders.
• Define and enforce permissions and access models for collaboration spaces (owners/members/visitors, sensitivity-based access), and support periodic access reviews to reduce oversharing risk.
• Partner with Cyber Security and Information Governance teams to support Microsoft 365 compliance capabilities (e.g., sensitivity labels, retention policies, audit requirements), and contribute to investigations and eDiscovery readiness as required.
• Monitor Microsoft 365 service health and message center communications, assess impact of product changes, and coordinate release/change activities, user communications, and operational readiness.
• Provide tier 2/3 operational support for Microsoft 365 platform incidents and problems, including troubleshooting, root-cause analysis, and escalation to Microsoft as needed.
• Publish platform standards, knowledge articles, and configuration guidance to enable effective collaboration (Teams, SharePoint, OneDrive), and support adoption initiatives through technical input and enablement materials.
• Develop and implement automation and self service solutions to improve reliability, efficiency, and scalability. 
• Support ITSM (Information Technology Service Management) processes and continuous improvement, maintaining technical documentation, standards, and operating procedures.

What you should have:

• A bachelor’s degree in Computer Science, Information Systems or a related field. An equivalent combination of education and/or experience. Minimum of 5 years of experience in End User Computing, Modern Workplace, or Endpoint Engineering roles.
• Hands on experience with Microsoft Intune, Windows Autopilot, Azure Virtual Desktop (AVD), and application packaging and deployment.
• Strong understanding of endpoint security and compliance, including device configuration policies, patch management, and vulnerability remediation.
• Hands on experience administering and governing Microsoft 365 services (Teams, SharePoint Online, OneDrive) including configuration, policies, lifecycle management, and operational support.
• Working knowledge of Microsoft 365 security and compliance concepts (e.g., information protection, retention, audit) and identity/access fundamentals (e.g., Entra ID groups/roles) to support secure collaboration.
• Experience with scripting and automation (e.g., PowerShell) to improve efficiency and standardization.
• Excellent analytical and problem solving skills, with the ability to produce clear documentation in regulated or security conscious environments.
• Excellent oral and written communication skills in French and English.

Technologies:

• Endpoint platforms: Microsoft Intune, Windows Autopilot, Azure Virtual Desktop (AVD).
• Security & automation: Windows endpoint security, patching, and PowerShell.
• Application management: Enterprise application packaging and deployment.
• Productivity platforms: Microsoft 365 admin centers (Teams, SharePoint, OneDrive), Entra ID (Azure AD), and Microsoft Purview (information protection & compliance).

It would be great if you also had:

• ITIL Foundation or equivalent ITSM training.
• Microsoft certifications such as:
  • Endpoint Administrator (MD 102) or equivalent experience.
  • Microsoft 365 Fundamentals (MS 900).
• Experience implementing automation or self-service capabilities for EUC platforms.

Posting closing date: Note, the competition will remain active until filled.

This position may be designated for Standby and Call Back duties based on operational needs. Should such duties be assigned, they must be performed in accordance with CMHC policies, including the Standby and Call Back Pay Procedure.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!