Bilingual Senior Specialist, Client Relations - Multi-Unit

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more. 
• An inclusive workplace culture and environment.

About the role

Join the Insurance Business Development team, in the Bilingual Senior Specialist, Client Relations position. In this role, you will draw on your extensive multi‑unit mortgage loan insurance (MU MLI) experience, cultivate strong lender relationships, and serve as a key liaison with internal partners to anticipate needs, identify trends, and enable high‑quality submissions.  You will also provide strategic guidance on the management of client accounts and key account portfolios, including the delivery of services and initiatives that support a uniform approach to clients and MU MLI delivery.

What you’ll do:

• Support the development and monitoring of Lender Engagement Plans driven by corporate priorities, informed by client needs and market/industry trends, and designed to meet key performance indicators and improve client experience,
• Analyze and report on client satisfaction through the administration of client satisfaction surveys and business performance analyses, and by monitoring market trends and other key indicators of the operating environment,
• Provide regular guidance and interpretation to address policy and operational issues and program improvements,
• Liaise with lender head office contacts to support consistent national practices, strengthen relationships, and address recurring operational needs,
• Engage with other CMHC business lines to resolve complex or sensitive issues that impact reputational risk,
• Provide training and coaching to internal and/or external clients to support consistent approaches across the MU CRM team and lender network,
• Coach and mentor the MU CRM team by setting standards, sharing best practices, and building team capability.

 
What you should have:
 

• An undergraduate degree in a field relevant to real estate (e.g., business administration, finance, economics, or commerce), or an equivalent combination of education and experience.
• A minimum of seven (7) years of relevant experience in client relationships and operations.
• Strong experience in multi-unit mortgage loan insurance, demonstrated ability to identify trends, provide sound guidance to clients and internal partners, and support high-quality submissions.
• Sound analytical skills, with demonstrated ability to capture and synthesize information to develop recommendations and provide advice.
• Superior written and verbal communication skills in both officilal languages (English and French), including the ability to influence and negotiate; able to deliver clear, persuasive presentations and gain acceptance of proposals or plans.
• The ability to establish and maintain effective working relationships.
• Superior problem-solving skills.

• Comfortable working across multiple projects in ambiguous, fast-paced environments.

It would be great if you also had:

• An MBA, PMP, Lean Six Sigma, background in multi-unit or commercial real estate, appraisal, construction or project finance.
• Working knowledge and experience with CRM and Dynamics 365.

Posting closing date: Note, the competition will remain active until filled.  

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!