Senior Officer, Operations

Job Requisition ID: 9739  

Position Status: Temporary Full Time 

Position Type: Hybrid  

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Travel not required 

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Salary: Our salaries generally range from $ 68974.7 to $ 86218.38 and are based on qualifications and experience. 


About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.


Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.


Join us and be part of a team that's committed to making a real difference and be part of something meaningful.


What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

  • 3 weeks of accrued vacation
  • Annual individual performance bonus
  • Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive
  • An inclusive workplace culture and environment with Employee Resource Groups and more
  • A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.


About the role
Join the Housing Programs Team under Financial Operations, in the Bilingual Senior Officer, Operations position. In this role, you will bring projects approved under the CMHC’s various lending and housing programs through the contract negotiation process to the advancing and disbursement of funds. Your role will help ensure housing projects funded by CMHC are successfully constructed or renovated, while also ensuring that risks to CMHC are appropriately managed.

This is a temporary position of a duration of 24 months. 

What you'll do:

  • Recommend funding advances and monitor the ongoing construction of housing projects within the financial limits and budgetary authority.
  • Review legal documentation and professional third-party reports, such as appraisals, quantity surveyor reports, to assess risks to CMHC and recommend appropriate solutions.
  • Prepare and support our clients in the execution of agreements.
  • Offer advice, support and alternative solutions to clients and stakeholders, including the communication of key decisions, the interpretation of policies and the response to inquiries.
  • Negotiate a reasonable solution in line with the risk appetite.
  • Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed reporting on outcomes and work in a team environment and contribute to service standards and turnaround times.
  • Maintain quality relationships with clients to understand their needs and objectives.
  • Use effective oral and written communication techniques to deliver quality service.

What you should have:

  • A Bachelor’s degree in administration or social science and at least two (2) years of experience in social program management, mortgage financing, property administration or lending, a combination of education and relevant experience.
  • Demonstrated client management skills with the ability to negotiate with clients and arrive at acceptable solutions.
  • The ability to interpret program guidelines.
  • A strong knowledge of procedures, policies and regulations.
  • A strong analytical and problem-solving skills.
  • A strong oral and written communication skills in both official languages (French and English).
  • The ability to establish and maintain effective working relationships.
  • Decision-making skills.

It would be great if you also had:

  • A knowledge of risk factors related to loans and contributions for social or affordable housing projects.

Posting closing date: Note, the competition will remain active until filled. 




Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.


Learn more about our commitment to diversity and inclusion 


What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.


If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!