Bilingual Senior Officer, Operations (Loans Portfolio Administration)

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Housing Program Team, in the Bilingual Senior Officer, Operations (Loans Portfolio Administration) position. In this role, you will manage a Legacy portfolio by overseeing the administration and decisions relevant to   lending activities, ensuring effective risk mitigation, strong client service, and alignment with corporate objectives.

This is a temporary position with a duration of 13 months.

What you’ll do:

• Offer advice, support and alternative solutions to clients and stakeholders including communication of key decisions, interpretation of policies and response to inquiries.
• Negotiate reasonable solutions in line with risk appetite. 
• Provide effective and efficient delivery of services to contribute to service standards. 
• Conduct detailed audit analyses involving program/product requirements. 
• Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed report on outcomes. 
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function. 
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities as a team to contribute to appropriate service standards and turnaround times. 
• Use effective oral and written communication techniques to deliver quality service.

What you should have:

• An undergraduate degree in business, finance or commerce, or an equivalent combination of education and relevant experience.
• A minimum of three (3) years of relevant experience in lending activities and administration. 
• A strong knowledge of procedures, policies and regulations. 
• Strong analytical and problem-solving skills.  
• Strong oral and written communication skills in both official languages (French and English). 
• Knowledge of market trends, developments and industry partners in Canada. 
• The ability to establish and maintain effective working relationships. 
• A strong understanding of serviced client groups in Canada, including related legal documentation. 

It would be great if you also had:

• The successful completion of a professional association designation.  
• A sound knowledge of mortgage financing and real estate laws, default remedy and/or loan administration. 
• Experience training and onboarding staff. 

Posting closing date: Note, the competition will remain active until filled. 

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!