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Bilingual Senior Administrator, Collection and Recoveries (Located in Ottawa)

Job Requisition ID: 8323  

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Starting Base Salary: 49528.17 

Position Status: Temporary Full Time 

Travel Requirement: Travel not required 

Office Location: Ottawa (ON)


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Join the Client Operations Team, where we make housing affordability solutions easy. As a member of the National Recoveries Team, you will use your strong negotiating skills to achieve maximum collection with minimum client complaints.  You will administer a portfolio of judgment and non-judgment debt owed to the corporation.


This is a temporary position of a duration of 12 months in Ottawa.


• Analyzing and reviewing financial information, negotiating settlements directly with clients, and seeking historical and contextual information from a variety of sources, which requires resourcefulness, a rational approach, empathy and sound judgement to reach adequate solutions on a case by case basis.
• Recommending legal remedies to the Team Leader and solicitors, which include placing execution orders against client’s additional properties, conducting debt examinations, garnishment orders, alias writs, foreclosures, power of sales and bankruptcies.
• Reviewing Bankruptcies Proposals in order to protect CMHC’s rights to obtain the highest possible dividends and to determine whether the proposal will be accepted or opposed in accordance with the grounds for opposition laid out in the Bankruptcy Act.

Minimum Qualifications:
• Post-secondary education in the field of business, accounting or finance.
• Minimum of one year experience in a collection’s environment. Demonstrated experience in working with accounts where misrepresentation or fraud has occurred would be considered an asset.
• Demonstrated understanding of the competitive mortgage industry environment and the mortgage insurance business.;
• Demonstrated knowledge of the National Housing Act, Bankruptcy and Insolvency Act as well as the Creditors Relief Act, and Estate Administration.
• Excellent negotiating and communication skills, diplomacy and tact with the ability to diffuse emotionally distraught and irate debtors.
• Ability to exercise sound judgement and strive for equitable settlements while maximizing recoveries;
• Strong organization skills with the ability to write clearly and concisely.
• Bilingual in both official languages (French and English).


Posting closing date: Note, the competition may remain active until filled.



On June 14, 2022, the Government of Canada announced that as of June 20, 2022, it will suspend vaccination requirements for federal government employees.  This decision followed a review of the current public health situation, including the evolution of the virus and vaccination rates in Canada. As a result, and consistent with the Government of Canada decision, CMHC has suspended its Vaccination Policy, effective June 20, 2022.  


As a result, at this time, CMHC does not require employees to be fully vaccinated as a condition of employment.  CMHC will continue to monitor the public health situation and may at any time make adjustments and adopt or reintroduce measures, including mandatory vaccination, attestation and verification requirements. Any such vaccination measures, as updated from time to time, shall form a term and condition of your employment at CMHC.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our aspiration.


We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.