Bilingual Collections Assistant (Ottawa)

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

• 3 weeks of accrued vacation.
• Annual individual performance bonus.
• Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
• An inclusive workplace culture and environment with Employee Resource Groups and more.
• A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.

Join our Collections team,  within the Commercial Solutions sector in the Collection Assistant position. In this role, you will be responsible for the coordination, administration and processing of collection documentation, and provide support to collection activities. You will also coordinate the collection of data for reporting purposes, prepare documentation and communicate with clients and third-party providers to obtain and/or provide information. You will also support the activities of the team and are responsible for the delivery and administrative support for business activities.

This position has a duration of 12 months.
 
What you’ll do:
 

• Actively manages the receipt and processing of all incoming judgment and bankruptcy documentation for accuracy and completeness.
• Manages the documentation folders and databases to make sure that all documents are processed to ensure timely processing of the supplementary claim.
• Assumes responsibility for escalating requests and making sound recommendations to colleagues and management related to legal issues and non-standard requests in relation to both processes and file documentation.
• Creates new business accounts; includes data entry, produces and sends letters and other documentation to clients.
• Prepares documentation packages for legal requests, write-off requests, renewals and discharges as instructed by the Collector.
• Communicates with clients and third-party providers to obtain and/or provide information, represents the Corporation and its interests as necessary, and seeks to enhance the client service experience in all client encounters.
• Liaises with the National Recovery Centre (NRC), the Claim Payment Centre (CPC), analysts, Insurance Servicing and Legal Services to ensure that the correct procedures and guidelines are being followed.
• Receives calls on NRC’s general 1-888 telephone line; responds to inquiries or transfers calls, as required and distribute emails received in the NRC general e-mail inbox.

 
What you should have:
 

• A High School diploma. Experience in Business.
• Strong organizational skills including the ability to multi-task, prioritize, meet deadlines and take initiative in a multi-demand environment.
• Strong analytical and problem-solving skills including the application of sound judgment and the ability to escalate appropriately.
• A strong attention to detail.
• An in-depth knowledge of the documentation requirements for each province and territory in order to determine if the documentation received is relevant and complete.
• Demonstrated computer skills and knowledge of software applications.
• Well-developed written and oral communication skills in both official languages (English / French).
• Well-developed interpersonal skills, including the ability to act with tact, diplomacy and strong professionalism.

 
It would be great if you also had:
 

• A College diploma and/or experience as a paralegal or banking experience.

 
Posting closing date: Note, the competition will remain active until filled.
 

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!