Bilingual Business Analyst

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

• 3 weeks of accrued vacation.
• Annual individual performance bonus.
• Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
• An inclusive workplace culture and environment with Employee Resource Groups and more.
• A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.

About the role 
Join the Systems team in the role of Bilingual Business Analyst. You will be joining the team that provides tools, solutions, templates, standards and training to increase consistency across operations as it relates to CRM systems. You will help ensure changes are completed with buy-in of key stakeholders to reduce negative downstream impacts and help provide oversight of the platform used to perform key operational program activities. As a key member of the team, your expertise in business systems analysis, systems testing (including UAT), systems procedures and consensus building will help us achieve our goals.  
  

This is a temporary position for a duration of 12 months. 

 
What you’ll do: 
  

• Own the relationship with the client to ensure defects are fixed, business change requests are triaged and monitored, and recommend system enhancements while conforming to best practices. 
• Help identify which business activities will be affected by system changes, and document the business requirements, training materials, process flows and user stories for system changes.  
• Analyze and understand business activities and systems as well as their interactions with other internal and external activities and systems. 
• Oversee the access provisioning and security for various systems, look after the inventory of security access roles and perform audit control reviews.  
• Participate in User Acceptance Testing ensuring timely development and execution of test cases related to the processes and systems.  
• Identify where automation can be used to streamline data processes and leveraging those efficiencies in end-user systems. 
• Document procedures to ensure business continuity and knowledge transfer within the team. 
• Organize and triage incoming requests for general enquiries and support. 

  
What you should have:     

• A bachelor’s degree or college diploma with a concentration in Business, Computer Science, Information Technology, or a related discipline or relevant experience. 
• A minimum of three (3) years’ experience analyzing or designing business systems or risking and decisioning platforms.  
• The ability to analyze and understand enterprise-level systems, processes, and technologies.
• Experience providing specialized technical advice and recommendations with respect to Information Systems. 
• Experience with CRM D365, Excel and Power BI. 
• The ability to take initiative in completing multiple concurrent projects/ tasks. 
• Demonstrated experience working in a team environment with technical support resources, business users and external partners. 
• The demonstrated ability to research issues, analyze problems, synthesize information and make recommendations. 

  
It would be great if you also had:    
 

• A PMP (Project Management Professional) or CBAP (Certified Business Analyst Professional) designation(s). 
• Relevant experience with Microsoft Cloud services, Mainframe applications.
• Experience with SQL, Python, SAS.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!