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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Bilingual Account Representative, Indigenous Community Program Delivery

 

Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

 
Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eliminate racism and embed equity into our culture, processes, programs, and policies so that they reflect the lived experiences of all Canadians.
 
 

Join the Client Solution Team under, where we collaborate with our partners to solve housing affordability challenges. Assumes responsibility for a portfolio of accounts, including the administration and decisions relevant to underwriting, servicing and lending activities for the purpose of mitigating risks, optimizing client service and achieving corporate objectives. Provides superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of industry clients through internal and external liaisons.

 

 

This is a temporary position of a duration of 12 months. 

 


Responsibilities: 

 

•    Offers advice, support and alternative solutions to CMHC's clients through the communication of key decisions, the interpretation of policies and the provision of responses to inquiries.
•    Puts forward reasonable solutions in line with the risk appetite and in compliance with program guidelines, based on reviews of client financial data that promote the best outcomes for CMHC and client interests.
•    Provides effective and efficient delivery of services in contribution to service standards.
•    Ensures timely and accurate servicing of accounts for own portfolio, including but not exclusive to advances, repayments, default management, taxes and legal executions.
•    Participates actively in new loan origination, progress advances and the loan renewal process, in addition to protecting the registration of CMHC’s security interests.
•    Assesses client accounts against program and product requirements, including but not limited to applications, financial reviews, existing and new loans, and claim and subsidy eligibility.
•    Applies sound judgment and decision-making practices that are factual to derive a course of action, recommendations and solutions.
•    Participates in internal processes involving performance monitoring and quality assurance, by reviewing work and submitting detailed reports as required.
•    Exercises prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
•    Ensures that all documentation is in place in accordance with program audit requirements, and maintains a high standard of accuracy and data quality.
•    Deals with a varied base of clients including provinces, solicitors, trustees, receivers, collection agencies and stakeholders, and maintains quality relationships with these clients to understand their needs and provide service in an effective manner.
•    Assumes responsibility for working in a team environment in contribution to service standards and turnaround times.
•    Uses effective communication techniques, both written and oral, to deliver quality service.
•    Takes immediate action to address client needs and inquiries.


Minimum Qualifications:

 

•    Undergraduate degree in a relevant field such as business, finance or commerce.
•    Minimum of one year of relevant experience.
•    Strong knowledge of procedures, policies and regulations.
•    Strong analytical and problem-solving skills.
•    Strong oral and written communication skills.
•    Ability to establish and maintain effective working relationships.
•    Strong understanding of serviced client groups in Canada, including related legal documentation.
•    Bilingualism (French and English)

 

Preferred Qualifications:


•    Sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
 
Posting closing date: Note, the competition may remain active until filled

 

CMHC values diverse backgrounds and experience and welcomes non-Canadians who are eligible to work in Canada to apply!

 

We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.

 

Job Requisition ID: 6282  

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): ZZZ 

Travel Requirement: Occasional 

Office Location: Halifax (NS); Montreal (QC); Ottawa (ON); Quebec (QC)

Other Location(s):