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Account Representative, Loans

Sector: Client Operations 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Salary Range: $47132.54 to $58915.68

Position Status: Permanent Full Time 

 
We’re not your typical government agency
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
 
Experience a Results-Only Work Environment™ (ROWE™)
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.
 
 

 

About the role

We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. The incumbent assumes responsibility for a portfolio of accounts, including the administration and decisions relevant to servicing and lending activities for the purpose of mitigating risks, optimizing client service and achieving corporate objectives. He provides superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of industry clients through internal and external liaisons. He will help us make housing affordable for everyone in Canada.

 

What you will need

  • Sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
  • College Diploma and/or Undergraduate degree in a relevant field such as business, finance or commerce.
  • Minimum of one year of relevant experience.
  • Strong knowledge of procedures, policies and regulations.
  • Strong analytical and problem-solving skills.
  • Strong oral and written communication skills.
  • Ability to establish and maintain effective working relationships.
  • Strong understanding of serviced client groups in Canada, including related legal documentation.

 

What you will be doing

  • Deals with a varied base of clients including provinces, solicitors, trustees, receivers, collection agencies and stakeholders, and maintains quality relationships with these clients to understand their needs and provide service in an effective manner.
  • Assumes responsibility for working in a team environment in contribution to service standards and turnaround times.
  • Uses effective communication techniques, both written and oral, to deliver quality service.
  • Takes immediate action to address client needs and inquiries.
  • Offers advice, support and alternative solutions to CMHC's clients through the communication of key decisions, the interpretation of policies and the provision of responses to inquiries.
  • Puts forward reasonable solutions in line with the risk appetite and in compliance with program guidelines, based on reviews of client financial data, which promote the best outcomes for CMHC and client interests.
  • Provides effective and efficient delivery of services in contribution to service standards.
  • Ensures timely and accurate servicing of accounts for own portfolio, including but not exclusive to advances, repayments, default management, taxes and legal executions.
  • Participates actively in new loan origination, progress advances and the loan renewal process, in addition to protecting the registration of CMHC’s security interests.
  • Assesses client accounts against program and product requirements, including but not limited to applications, financial reviews, existing and new loans, and claim and subsidy eligibility.
  • Applies sound judgment and decision-making practices that are factual to derive a course of action, recommendations and solutions.
  • Exercises prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
  • Ensures that all documentation is in place in accordance with program audit requirements, and maintains a high standard of accuracy and data quality.

 

*** We have a permanent position and a temporary position to fill***

 

Does this sound like you?

Click the “apply now” button and create an account (it should take about 30 seconds). We’re excited to hear from you! 

 

Posting closing date: (Note, the competition may remain active until filled).

 

Job Requisition ID: 3554  

Primary Location: OttawaOntario  

Other Location(s):  

Security Requirement: Reliability Status 

Travel Requirement: Travel not required 

 

We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
 
Diversity
CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
 
*If selected for an interview or testing, please advise us if you require an accommodation.

Learn more below about CMHC and how we help Canadians meet their housing needs.