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Account Representative, Contracts & Advancing (Position can be located anywhere in Canada)

Sector: Client Operations 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC and/or ZZZ 

Salary Range: $47132.54 to $58915.68

Position Status: Permanent Full Time 

We’re not your typical government agency
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
Experience a Results-Only Work Environment™ (ROWE™)
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

This position reports to the Programs team in our Financing Operations, Office of the SVP, Client Operations sector. This sector makes delivering housing affordability solutions easy.


About the role

We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. As a member of the Financing Operations team, you will help bring projects approved under the CMHC’s various lending and housing programs through the contract negotiation process to the advancing and disbursement of funds. Your role will help ensure housing projects funded by CMHC are successfully constructed or renovated, while also ensuring that risks to CMHC are appropriately managed. This will help us make housing affordable for everyone in Canada.


*We presently have 2 Bilingual (CBC) and 1 English Essential (ZZZ) roles available.


What you will need
•Sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
•College Diploma and/or Undergraduate degree in a relevant field such as business, finance or commerce.
•Minimum of one year of relevant experience.
•Strong knowledge of procedures, policies and regulations.
•Strong analytical and problem-solving skills.
•Strong oral and written communication skills (Bilingual is a strong asset).
•Ability to establish and maintain effective working relationships.
•Strong understanding of serviced client groups in Canada, including related legal documentation.


What you will be doing
•Deals with a varied base of clients including provinces, solicitors, trustees, receivers, collection agencies and stakeholders, and maintains quality relationships with these clients to understand their needs and provide service in an effective manner.
•Assumes responsibility for working in a team environment in contribution to service standards and turnaround times.
•Uses effective communication techniques, both written and oral, to deliver quality service.
•Takes immediate action to address client needs and inquiries.
•Offers advice, support and alternative solutions to CMHC's clients through the communication of key decisions, the interpretation of policies and the provision of responses to inquiries.
•Puts forward reasonable solutions in line with the risk appetite and in compliance with program guidelines, based on reviews of client financial data, which promote the best outcomes for CMHC and client interests.
•Provides effective and efficient delivery of services in contribution to service standards.
•Ensures timely and accurate servicing of accounts for own portfolio, including but not exclusive to advances, repayments, default management, taxes and legal executions.
•Participates actively in new loan origination, progress advances and the loan renewal process, in addition to protecting the registration of CMHC’s security interests.
•Assesses client accounts against program and product requirements, including but not limited to applications, financial reviews, existing and new loans, and claim and subsidy eligibility.
•Applies sound judgment and decision-making practices that are factual to derive a course of action, recommendations and solutions.
•Exercises prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
•Ensures that all documentation is in place in accordance with program audit requirements, and maintains a high standard of accuracy and data quality.


Does this sound like you?

Click the “apply now” button and create an account (it should take about 30 seconds). We’re excited to hear from you!


Posting closing date: (Note, the competition may remain active until filled).


Job Requisition ID: 4451  

Primary Location: OttawaOntario  

Other Location(s): [Not translated in selected language] 

Security Requirement: Reliability Status 

Travel Requirement: Limited 


We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
*If selected for an interview or testing, please advise us if you require an accommodation.

Learn more below about CMHC and how we help Canadians meet their housing needs.