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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Bilingual Senior Manager, Operations (Position can be located anywhere in Canada)


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eliminate racism and embed equity into our culture, processes, programs, and policies so that they reflect the lived experiences of all Canadians.

Join the Client Operations Team, where we make housing affordability solutions easy. Your leadership skills and passion for relationship build will ensure successful client delivery and satisfaction of CMHC programs helping us make housing affordable for everyone in Canada.



• Ensure the coordination of planning, measurement and reporting including the ongoing monitoring of targets and the development and achievement of service delivery standards.
• Provide guidance and advice to senior management for the development of products, policies, processes, guidelines and systems, while implementing process improvements.
• Consult with clients and business partners to gather relevant insight on evolving trends and priorities for strategy planning purposes and review.
• Lead the development and management of performance measurements in relation to client requirements.
• Lead, manage and develop the design and implementation of strategies, guidelines and  procedures applicable to the Division and its operation.
• Identify opportunities to create efficiencies within business processes and implement those that support enhanced client relationships, improved products and reduced risks.
• Act as a catalyst for organizational change by building a shared vision with colleagues and influencing the translation of vision into action.

Minimum Qualifications
• Undergraduate degree in a related field such as business, finance, commerce, engineering or architecture.
• Minimum of ten years of experience in leading cross-functional or large projects, across multiple  regions.
• Minimum of three years of supervisory experience.
• Strong leadership and operations management skills
• Strong analytical and problem solving skills.
• Strong oral and written communication skills including ability to influence, negotiate and present information in a professional manner.
• Demonstrated ability to foster trusting relationship with all clients.
• Excellent relationship management skills.
• Knowledge of risk management.
• Bilingualism (French and English)  CCC.


Preferred Qualifications
• Expertise in project and portfolio management.
• A background in building science, construction or urban planning.

• Knowledge of the housing industry specifically relating to the province of Quebec and/or the Atlantic Region is considered a strong asset.

Posting closing date: Note, the competition may remain active until filled.


CMHC values diverse backgrounds and experience and welcomes non-Canadians who are eligible to work in Canada to apply!


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.


Job Requisition ID: 5176  

Travel Requirement: Occasional 

Office Location: Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Vancouver (BC)

Other Location(s):