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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Manager, Survey Programs (Montreal)


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eliminate racism and embed equity into our culture, processes, programs, and policies so that they reflect the lived experiences of all Canadians.

Join the Data Team, where we lead our digital transformation to accelerate housing affordability. You will carry out management responsibilities for the delivery of Survey Operations in the Province of Quebec, overseeing and developing a team of staff, and managing the administration of day-to-day operations, client relations and/or data collection and research.


• Ensure effective and efficient delivery of regional survey operation and consistency in the application and interpretation of operational procedures.
• Provide quality, reliable and timely outputs from CMHC Surveys within the assigned budget .
• Develop strategies, identify improvements and collaborate on issue resolution with national teams, local partners and stakeholders.
• Manage risk by monitoring the quality of results, market conditions and key performance indicators (KPIs), and deploy tactics and strategies to improve risk performance and response rates for all Surveys.
• Develop, implement and monitor data collection and processes to improve operations and promote continuous improvement.
• Build and maintain relationships with key clients and stakeholders.


Minimum Qualifications:

• Minimum of seven years of experience with delivery of Survey Operations, including three years of supervisory experience and demonstrated experience supervising staff remotely (an equivalent combination of education and experience would be considered).

• Undergraduate degree in a related field.

• Strong analytical and problem-solving skills.
• Exceptional ability to adapt to an ever-changing environment with the ability to lead others in times of change.
• Strong oral and written communication skills, including the ability to influence, persuade others and present information to a variety of audiences.
• Well-developed research and data collection and intelligence-gathering skills.
• Ability to establish and maintain effective working relationships.


Posting closing date: Note, the competition may remain active until filled.


CMHC values diverse backgrounds and experience and welcomes non-Canadians who are eligible to work in Canada to apply!


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.


Job Requisition ID: 5414  

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Travel Requirement: Occasional 

Office Location: Montreal (QC)

Other Location(s):