Bilingual Senior Officer, Operations (Default Prevention and Management)

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more. 
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Default Prevention management and Claims Team as Senior Officer, Operations. The Default Management Team is a dynamic and results-driven group dedicated to resolving default situations, enabling projects to progress and achieve their full potential. We take a proactive and collaborative approach, working closely with a wide range of stakeholders both internally and externally to ensure effective solutions. Our team thrives on adaptability and innovation, addressing challenges with professionalism and a focus on creating value. By fostering strong relationships and maintaining open lines of communication, we aim to deliver impactful outcomes that support long-term success for all parties involved.
 
What you’ll do: 

• Review new default requests profiled to the Default Management team with precision, ensuring accuracy and strict adherence to CMHC policies and internal process and procedures.
• In collaboration with the Manager, analyze default files to determine the best course of action, balancing the interests of borrowers, lenders, and CMHC.
• Serve as a point of contact between the team and internal and external stakeholders for several specific situations and monitor the centralized mailbox.
• High-level evaluation default cases to identify potential risks and recommend appropriate level of attention by the team and/or management.
• Collaborate with internal teams to implement actions that minimize financial exposure for CMHC and other stakeholders.
• Monitor trends and maintain databases to support strategic decision-making.
• Prepare detailed reports and summaries on default management activities, including performance metrics, trends, and areas for improvement.
• Ensure all default management activities are conducted in full compliance with CMHC standards, policies, and applicable regulatory requirements.

 
What you should have: 

• An undergraduate degree in business, finance or commerce.
• A minimum of three (3) years of experience in mortgage administration. An equivalent combination of education and/or experience can be considered.
• Good understanding of the housing industry or default management. 
• Familiarity with CMHC policies, mortgage lending practices, and regulatory frameworks.
• Exceptional communication and interpersonal skills to engage effectively in both English and French with diverse stakeholders.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in CRM systems and office software, including Excel, Word, and other reporting tools.
• Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment.

 
It would be great if you also had: 

• Housing industry experience at the municipal or provincial level.  
• Financial analysis skills. 

Posting closing date:  Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!