Bilingual Senior Officer, Multi-Unit Default and Claims

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Client Operations Team as a Bilingual Senior Officer, Multi-Unit Claims. In this role, you will assess and process the settlement of insurance claims that result from the default of multiple unit (5 or more) residential projects in difficulty of varying sizes and complexity. You will also serve as the expert in assessing the administration of the mortgage insurance contract between CMHC and Approved Lenders; claims are often complicated in nature.

This is a temporary position with a duration of 12 months.

What you’ll do:

• Negotiate with and provide direction to Approved Lenders for contentious issues, including claim adjustments, legal actions, and settlements in lieu of judgment. 
• Take a service-oriented approach to anticipate and respond to the needs of the Approved Lender clients by providing interpretation and advice on policies and procedures, products, services and systems related to claims for Multi-Unit residential properties.
• Document, in a clear and logical method, all observations, decisions and recommendations made with respect to the adjudication of the claim while ensuring compliance with all relevant internal policies and procedures. 
• Use effective oral and written communication techniques to confirm understanding of issues and to prepare and present accurate and timely explanations of our corporate position.
• Consult and seek advice from other specialists as required, including Legal Services, Financial Services, National Recoveries Centre, Default Management and Real Estate Centres.
• Provide financial risk recommendations and present mitigation options.
• Serve as peer reviewer on risk (payment) recommendations and administration decisions.
• Coordinate monthly reporting, team mailbox oversight, maintenance of process/procedure guides, arrears report intake for the team and participate in a variety of projects on an as needed basis.

 
What you should have:

• An undergraduate degree in a related field such as business, finance and commerce.
• A minimum of three years of relevant experience in mortgage products or real estate finance. 
• Experience working on policies, procedures, and regulations. 
• A strong knowledge of financial analysis, financial statements, borrower legal structure, construction process and real estate. 
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills in both official languages (English & French).
• A strong understanding of mortgage service client groups in Canada, including related legal documentation. 
• The ability to establish and maintain effective working relationships.

 
It would be great if you also had:

• A sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
• A specific experience in Multi-Unit / commercial residential real estate.

 
Posting closing date: Note, the competition may remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!