Specialist, Quality Assurance Analysis

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

• 3 weeks of accrued vacation.
• Annual individual performance bonus.
• Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
• An inclusive workplace culture and environment with Employee Resource Groups and more.
• A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.

About the role 

Join the Homeowner Operations Monitoring and Reporting team, where you will lead the development of data-driven insights that drive CMHC’s vision. You will lead the creation, validation, quality assurance (QA) and oversight of scheduled client data, dashboards and reporting. You will also produce key insights, strategy and tangible actions mined from multiple data sources.  

This is a temporary position for a duration of 24 months.  

What you’ll do: 

• Prepare insightful and value-added written analyses for management’s review and take initiative to conduct analysis required to explain performance issues (positive and negative changes). 
• Execute ad hoc analysis to provide senior management with data and recommendations to assist with new policy development. 
• Lead interactions with relevant business units in order to drive the identification and development of appropriate performance measures and targets. 
• Provide high level analytical support in the creation of analytical reports. Ensure data validation and quality control checks are performed and take the lead in ensuring accuracy and relevance. 
• Lead a continuous process of improvement for generating "state-of-the-art" KPIs and follows up to ensure desired results are achieved, taking the lead on any revisions that may be necessary. 
• Take a lead role in working with business units to identify and develop performance measures and targets; provides expert advice and guidance on adoption of relevant measures and targets. 
• Oversee the monitoring of overall data quality in related systems; leads the resolution of any issues to assure the integrity of the information held in the system. Proactively identify issues that could compromise integrity and leads initiatives to address issues. 

What you should have: 

• An undergraduate degree in business administration, finance, IT or commerce. 
• A minimum of five years of experience in quality assurance of datas. 
• Strong awareness of CMHC's mandate and strong understanding of its regulatory environment. 
• Familiarity with outcome measurement, logic models, public policy and government direction. 
• Demonstrated project management experience; quantitative and qualitative analysis skills. 
• Well-developed oral and written communication skills; ability to take initiative and work independently on policy and product improvement projects as well as the ability to work in a multi-disciplinary team environment.

It would be great if you also had:  

•  Bilingualism in both official languages (English & French).  

 Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!