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At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Senior Analyst, Process Design and Optimization (Canada)

Job Requisition ID: 8256  

Language Designation: English Essential 

Language Skill Levels (Read/Write/Speak): ZZZ 

Starting Base Salary: 66642.22 

Position Status: Permanent Full Time 

Travel Requirement: Travel not required 

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Join the Client Operations Team where we make delivering housing affordability solutions easy. The Senior Analyst, Process Design and Optimization examines business processes in an effort to reduce process complexity and variability, while improving operational excellence. In your role, you support business process improvement projects, while ensuring they meet objectives and improve the client experience.

•    Supports business lines and functions by identifying, analyzing, structuring, prioritizing, sequencing and capturing significant business process redesign and improvement opportunities.
•    Carries out support functions with the objective of materially improving business unit productivity levels as well as the customer and employee experience.
•    Applies Lean Six Sigma methodology and tools to support process improvement projects or initiatives.
•    Supports the creation of deliverables for each of the five phases in the Lean Six Sigma DMAIC process improvement cycle: design, measure, analyze, improve and control.
•    Assists with the design, development and delivery of process improvement related training programs, including the documentation of requirements.
•    Identifies and articulates process inefficiencies and provides advice and recommendations in the form of reusable solutions.
•    Develops and maintains strong internal working relationships with project team members within business lines to facilitate support for process change activities.
Minimum Qualifications :
•    Undergraduate degree in business administration, sciences, engineering, or equivalent combination of education and experience.
•    Lean Six Sigma Yellow/Green Belt 
•    ADKAR change management certification and/or PMP would be considered an asset.
•    Minimum of three years of work experience in process optimization.
•    Knowledge of process improvement methodologies and frameworks, specifically Lean Six Sigma methodology
•    Ability to document and analyze business processes and workflows using Microsoft Visio.
•    Solid interpersonal and active listening skills with the ability to communicate with tact, diplomacy, and using good judgment.
•    Demonstrated experience supporting several concurrent projects and initiatives.
•    Demonstrated experience communicating with management to influence decision-making and persuade others to take courses of action.
•    Demonstrated experience conducting research and analysis, synthesizing and presenting information.
•    Experience with Power BI is a strong asset.


Posting closing date: Note, the competition may remain active until filled.









On June 14, 2022, the Government of Canada announced that as of June 20, 2022, it will suspend vaccination requirements for federal government employees.  This decision followed a review of the current public health situation, including the evolution of the virus and vaccination rates in Canada. As a result, and consistent with the Government of Canada decision, CMHC has suspended its Vaccination Policy, effective June 20, 2022.  


As a result, at this time, CMHC does not require employees to be fully vaccinated as a condition of employment.  CMHC will continue to monitor the public health situation and may at any time make adjustments and adopt or reintroduce measures, including mandatory vaccination, attestation and verification requirements. Any such vaccination measures, as updated from time to time, shall form a term and condition of your employment at CMHC.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our aspiration.


We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.