Senior Administrator, Surveys

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more. 
• An inclusive workplace culture and environment.

About the role

Join the Survey Design and Data Collection team as a Senior Administrator, Surveys. You will administer day-to-day survey functions, including data quality, research, verification of survey data reliability, data collection and other survey-related tasks. You will assist HR in hiring enumerators along with providing training for the team as needed. The incumbent will help us make housing affordable for everyone in Canada.

What you'll do:

• Lead the logistics of enumerators and data entry necessary for the conduct of surveys.
• Implement processes to ensure the quality, reliability and timeliness of data produced through CMHC surveys.
• Support cross-functional projects and initiatives that relate to survey design and analytics, proposes recommendations, contributes to project planning and operations.
• Play a key role in the development and delivery of training materials.
• Play an important role in maintaining relationships with key stakeholders (survey respondents).
• Collaborate to ensure effective, negotiated and flexible allocation of human resources to meet shifting work volumes and to ensure our ability to respond quickly to changing priorities.
• Play a supporting role in the development (designing/planning) of new surveys and in the execution of surveys and survey-related projects.
• Supervise internal and external surveys staff on daily operational requirements.

What you should have:

• Post-secondary education in Business Administration, Marketing or other field where survey related methodologies are used or equivalent combination of education and experience.
• Minimum of one year of relevant experience in survey coordinator and administrative support in survey and data collection environment.
• Effective leadership skills.
• Knowledge of and experience with survey methods and processes.
• Sound knowledge of data quality control analysis and data management practices.
• Flexible availability during high volume time periods (April through July inclusively), rotating evening and weekend schedules to cover business needs as required.
• Significant experience with Microsoft Excel.

It would be great if you also had:

• Experience with Microsoft D365 (CRM).
• Bilingualism (English and French).

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!