Share this Job

At CMHC, we trust you to get the job done. Since January 2019, we’ve shifted from managing people to managing work. Each employee is 100% autonomous and accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.

Bilingual Specialist, Quality Assurance (Position can be located anywhere in Canada)


Help make a difference for Canadians. CMHC’s aspiration is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. Diversity and Inclusion guides everything we do at CMHC. We’re taking concrete actions to eliminate racism and embed equity into our culture, processes, programs, and policies so that they reflect the lived experiences of all Canadians.

Join the Office of the Chief Risk Officer Team, under the Operational Risk Manager's leadership where we enable each employee to embrace strategic risks within established limits. As part of the operational risk team in a second line role, you will ensure compliance with established policies, procedures, frameworks and authorities to provide management with confidence in the operations of the business. You will oversee or monitor the successful completion of assigned monitoring, quality assurance, compliance, oversight and/or audit assignments from start to finish, including planning, conduct, reporting and wrap-up activities within established timeframes. You will apply risk and control concepts to scenarios encountered and identify any potential issues. You will communicate identified issues and risks to senior management to ensure any potential concerns are addressed in a timely and effective manner. You will also direct, provide guidance and establish performance measures to team members and/or consultants assigned to the assignment as needed, and supervise and review their work to provide performance feedback and to ensure quality of the work activities performed.


•    Support the development of validation protocols, policies and guidelines, and develop plans, including, as applicable, objectives, risk assessment, criteria and monitoring/testing approaches/programs for the conduct of the assignment.
•    Lead the execution of ongoing monitoring, testing, evaluating and reporting on key processes, controls and policy/program requirements, framework requirements, assessing rigour and consistency in the application of policies, procedures and controls.
•    Ensure appropriate risk awareness, risk and control identification and monitoring by working closely with applicable CMHC personnel , including remediation actions to address issues and make recommendations for improvements.
•    Recommend and assist in the implementation of key performance and/or risk indicators and/or outcome targets to improve business effectiveness and efficiency.
•    Discuss/validate findings and facts with CMHC personnel and appropriate level of management throughout the assignment, and prepare written communications on results and recommendations for improvement, and participate in debriefs with management.
•    Analyze data sets and information to provide management with quantitative and qualitative information for decision making.
•    Provide guidance and/or direction to analysts and staff regarding quality control and risk management improvements to enhance business operations.

Minimum Qualifications:

•    Undergraduate degree in a related field such as business, finance or economics.
•    Minimum of five years experience in risk management, quality assurance and oversight.
•    Excellent interpersonal skills (tact, judgment, diplomacy, professionalism, and political sensitivity).
•    Superior oral and written communication skills including presentation skills.
•    Demonstrated experience in project management and organizational skills.Ability to establish and maintain effective working relationships.
•    Experience initiating, developing and managing multiple projects
•    Ability to research issues, analyze problems, synthesize information and make recommendations. 

Preferred Qualifications:
•    Professional designation in a related field.
•    Bilingual

Posting closing date: Note, the competition may remain active until filled


CMHC values diverse backgrounds and experience and welcomes non-Canadians who are eligible to work in Canada to apply!


We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.


Job Requisition ID: 6902  

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): BBB 

Minimum Base Salary: 77114.85 

Travel Requirement: Occasional 

Office Location: Calgary (AB); Charlottetown (PE); Edmonton (AB); Halifax (NS); Moncton (NB); Montreal (QC); Ottawa (ON); Quebec (QC); Saskatoon (SK); St. John's (NL); Thunder Bay (ON); Toronto (ON); Vancouver (BC); Winnipeg (MB); Yellowknife (NT)

Other Location(s):