Bilingual Senior Officer, Operations

Job Requisition ID: 9599  

Position Status: Temporary Full Time 

Position Type: Hybrid  

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited 

Language Designation: Bilingual 

Language Skill Levels (Read/Write/Speak): CBC 

Salary: Our salaries generally range from $ 68974.7 to $ 86218.38 and are based on qualifications and experience. 


About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.


Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.


Join us and be part of a team that's committed to making a real difference and be part of something meaningful.


What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

  • 3 weeks of accrued vacation
  • Annual individual performance bonus
  • Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive
  • An inclusive workplace culture and environment with Employee Resource Groups and more
  • A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.


About the role
Join the Housing Program Team in the Bilingual Senior Officer, Operations position. Your skills and passion overseeing the administration and decisions relevant to underwriting, servicing and lending activities for the purpose of mitigating risks will help support and provide the good client service and achieving corporate objectives.


This is a temporary position for a duration of 24 months.


What you’ll do:


  • Offer advice, support and alternative solutions to clients and stakeholders including the communication of key decisions, the interpretation of policies and the response to inquiries.
  • Negotiate a reasonable solution in line with the risk appetite.
  • Provide effective and efficient delivery of services to contribute to service standards.
  • Conduct detailed audit analysis involving program/product requirements
  • Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed reporting on outcomes.
  • Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
  • Maintain quality relationships with clients to understand their needs and objectives and explore opportunities and work in a team environment and contribute to service standards and turnaround times.
  • Use effective oral and written communication techniques to deliver quality service.


What you should have:


  • Undergraduate degree in business, finance or commerce.
  • Minimum of three years of relevant experience in lending activities and administration.
  • Strong knowledge of procedures, policies and regulations.
  • Strong analytical and problem-solving, strong oral and written communication skills.
  • Knowledge of market trends and developments in Canada and of industry partners
  • Ability to establish and maintain effective working relationships.
  • Strong understanding of serviced client groups in Canada, including related legal documentation.
  • Bilingualism (French and English).

It would be great if you also had:


  • Successful completion of a professional association designation would be considered an asset. Sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
  • Training and onboarding staff experience is an asset.


Posting closing date: Note, the competition will remain active until filled.


Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.


CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.


Learn more about our commitment to diversity and inclusion 


What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.


If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!