Bilingual Senior Administrator

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more. 
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role
Join the Servicing team, with focus on the coordination of the day-to-day work related to servicing Multi-Unit mortgage loan insurance applications and Programs applications. As a Bilingual Senior Administrator, you will coordinate and communicate with clients/lenders to ensure timely processing of requests while providing exceptional client experience.  You will coordinate the delivery of Multi-Units and Housing programs servicing requests with lenders to ensure timely processing of requests while providing exceptional client experience.  You will support management and colleagues and management in a range of activities related to cost allocation, reconciliation, payment of invoices, reporting and analysis. 
  
What you’ll do: 

• Coordinate all activities, policies and procedures related to the successful operation of the multi-unit servicing project/portfolio for assigned projects. These projects could be related to Multi-Units commercial business or various housing programs. 
• Coordinate operational requests with outsourced technical service providers and relevant processes.
• Effectively manage and maximize the timely processing of requests.
• Ensure all requests include necessary information to allow fulfillment within established parameters.
• Create and maintain proper records and spreadsheets to track recoveries, revenues and expenses and ensure application to appropriate budget lines, initiatives, contracts or projects.
• Contribute data, information and analysis to senior colleagues and management.
• Review and update account access, SharePoint administration, etc. 
• Monitor group mailbox and assign tasks, as required.

 
What you should have:

• A college diploma with at least two (2) years of relevant work experience in an administrative level position or an equivalent combination of education and relevant experience.
• A strong knowledge in Business Administration and analytics.
• Excellent organizational and time management skills enabling the balance of workloads and the prioritization of requests to meet deadlines with strong attention to detail.
• The ability to function in a sophisticated technological environment using tools such as spreadsheets, databases, applications as well as consolidation and reporting tools, such as the Microsoft Suite and PowerBI.
• High level of interpersonal skills (tact, judgment, diplomacy, professionalism, political sensitivity) and the ability to communicate effectively (both oral and written).
• A demonstrated ability to work independently with minimal supervision, as well as part of a team.
• Bilingualism (English and French).

 
It would be great if you also had:

• Knowledge or experience working with CRM.  

Posting closing date:  Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!