Bilingual Officer, Correspondence

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

About the role

Join the Corporate Affairs Team under the supervision Kelsey A. Harper as a Bilingual Officer, Correspondence. You will undertake research and analysis to produce effective and timely correspondence materials in order to respond to letters, invitations and requests addressed to the Minister, the Board of Directors, the President, and Senior Management regarding different business issues and CMHC programs and services.

Open to internal employees in a Remote position or with a current Hybrid exception living at more than 125 km from a CMHC office.

This is a temporary position until the 31st of December 2025.

What you’ll do:

• Receive and action incoming correspondence. Monitor and track progress of correspondence dockets and produce detailed reports for various correspondence needs.
• Evaluate and analyze incoming material, assess what information is required and what approvals are necessary, and determine the approach to be taken.
• Draft correspondence, using the most up-to-date messaging and formatting  standards. Tailor responses based on the nature of the letter, the writer and case-specific circumstances.
• Seek input/approvals from business lines, and input from the portfolio (and other) departments as required. Evaluate input received to determine its appropriateness. Consult with contributors if input is inadequate or incomplete.
• Maintain content in a document tracking system. Monitor the progress of input/approvals from sectors, and work with business lines to ensure the timely finalizing of responses.
• Foster and maintain positive working relationships with key internal contacts in Corporate Affairs, and business lines, as well as external representatives in the portfolio department.
• Stay abreast of developments in housing internally and externally to build knowledge and maintain an in-depth understanding of key account files.

What you should have:

• An undergraduate degree in public relations, communications, journalism, business marketing or related discipline
• A minimum of one year of relevant experience.
• A good understanding of CMHC's structure, products, programs and services.
• A demonstrated ability to effectively manage multiple priorities under competing deadlines and achieve results.
• An experience in the use of reporting/tracking tools, including SharePoint and Microsoft Planner.
• Professionalism and sound judgment when dealing with clients.
• Excellent written and verbal communication skills.
• Bilingualism (English and French).

Posting closing date: March 21, 2025 @ 11:59 pm EDT.